FAQs

Why does my monitor keep showing no signal even though the DisplayPort cable is connected properly, and what should I do?

Please check the following:

How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

How do you adjust the report (polling) rate (Hz)?

Make sure the mouse is UNPLUGGED.

Why can’t I set the frequency to 240Hz/360Hz on my monitor?

Please check the following solution :

Why can’t I set the frequency to 144Hz on my XL2411/XL2411P?

Please check the following:

How do I run 240Hz/360Hz?

Which models are compatible with PS5 and Xbox Series X for Variable Refresh Rate (VRR)?

Please refer to the FreeSync (Premium) compatible models listed below.

How do I run 144hz on XL2411P?

XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?