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FAQs
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Popular FAQs
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Why does my monitor keep showing no signal even though the DisplayPort cable is connected properly, and what should I do?
Please check the following:
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How do you change/reset the LOD (Lift Off Distance) setting of the mouse?
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How do you adjust the report (polling) rate (Hz)?
Make sure the mouse is UNPLUGGED.
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Why can’t I set the frequency to 240Hz/360Hz on my monitor?
Please check the following solution :
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Why can’t I set the frequency to 144Hz on my XL2411/XL2411P?
Please check the following:
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How do I run 240Hz/360Hz?
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Which models are compatible with PS5 and Xbox Series X/S for Variable Refresh Rate (VRR)?
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How do I run 144hz on XL2411P?
XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.
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How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.
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How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?