FAQs

Popular FAQs

• Why does my monitor keep showing no signal even though the DisplayPort cable is connected properly, and what should I do?

  Please check the following:

• How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

• How do you adjust the report (polling) rate (Hz)?

  Make sure the mouse is UNPLUGGED.

• Why can’t I set the frequency to 240Hz/360Hz on my monitor?

  Please check the following solution :

• Why can’t I set the frequency to 144Hz on my XL2411/XL2411P?

  Please check the following:

• How do I run 240Hz/360Hz?

• Which models are compatible with PS5 and Xbox Series X/S for Variable Refresh Rate (VRR)?

• How do I run 144hz on XL2411P?

  XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.

• How do I adjust DPI and report rate for ZOWIE mice?

  The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

• How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?