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FAQs
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Popular FAQs
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Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?
Please check the followings:
1. Press the monitor's OSD control keys or 5-way controller and check the Input
options to see if DisplayPort is selectable. If DisplayPort is not selectable,
please ensure the DisplayPort cable is properly connected to both devices.2. If the DisplayPort option is selectable but no signal appears on the screen,
unplug the cable and plug it back in to allow the monitor to re-detect the
connection.3. If the issue persists, try connecting the monitor using HDMI to confirm that
the monitor functions correctly, then attempt the DisplayPort connection again.4. Ensure you have updated to the latest graphics card driver and motherboard
BIOS version. If you cannot update the driver while connected via DisplayPort
due to no signal, switch connections to HDMI if possible.5. If possible, test the monitor with multiple devices using DisplayPort and verify
that at least one device shows a signal. Trying different DisplayPort cables and
cross-testing the cable with other devices may also help.6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
ensure that DisplayPort is set to a resolution and refresh rate supported by the
monitor.If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.
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How do you change the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings for EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C series, please follow the steps below:
Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.
• For a lower LOD: buttons 4 + 1
• For a medium LOD: buttons 5 + 1
• For a higher LOD: buttons 4 + 1 + 2
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How can I check the battery level for my wireless mouse?
To check the battery power level, switch to
or
mode from the bottom of the mouse. Alternatively, charge the mouse. The power LED indicators on the mouse will light up and show the battery power level.
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How can I change the DPI and polling rate on ZOWIE wireless mice?
The DPI and the polling rate button is on the bottom of all ZOWIE wireless mouse models.
U2:
Press button 6 to switch DPI to your preference: 400/800/1000/1200/1600/3200
Press button 7 to switch the polling rate to your preference: 125Hz/500Hz/1000Hz
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How can I tell the current DPI and Report rate?
There's a switch button to show the current DPI and Report rate.- For wired mouse
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How can I change click response time?
For EC-CW series, U2:
To change click response time settings, please follow the steps below:
Wireless mode: power off the mouse first. Press and hold the shown button and power button on the mouse at the same time.
Wired mode: power off and disconnect the mouse first. Press and hold the indicated button and re-connect the mouse at the same time.
- Fast response time: 4
- Normal response time: 5
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How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?
Monitors are passive devices and, therefore, require a graphics card to output compatible signals to enable Variable Refresh Rate (VRR) features. So the first step we would like to suggest is to check if your graphics card supports VRR technology (The name of VRR technology may vary from Adaptive-Sync, FreeSync to G-Sync).
For the Nvidia graphics card, please check it here
For AMD graphics card, please check it here
Second, check if your monitor features the VRR function.
Our models feature with VRR function below:
XL2730Z, XL2540, XL2546S, XL2731, XL2740, XL2746S, XL2540K, XL2540KE, XL2546K, XL2731K, XL2746K, XL2566K, XL2546X, XL2586X, XL2566X+, XL2546X+, XL2586X+.
How to enable FreeSync through graphics card settings
How to enable G-Sync via graphics card settings
On the monitor, please turn off DyAc / DyAc+ / DyAc 2 (if your monitor has that feature) through the monitor menu, since DyAc function is not compatible with variable fresh rate technology. Then, turn on the Adaptive-Sync/FreeSync Premium function through the monitor menu.
Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync)
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How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them. -
How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400, 540, 600Hz)?
Please check the following steps:
A. Models with 144/165Hz:
- For the newer models only with HDMI / DP port, please use a HDMI 1.4 / 2.0 cable or DP 1.2a cable that came with the monitor.
- For the older models with DVI / DP port, please use a DVI-Dual Link cable or DP 1.2a that came with the monitor.
- Make sure to update to the latest graphics card driver version.
B. Models with 240/280Hz:
- Make sure to use an HDMI 2.0 or DP 1.2a cable.
- If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
- If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
- Make sure to update to the latest graphics card driver version.
- Make sure that your graphics card supports 240/280Hz.
C. Models with 360/400Hz:
- Make sure to use a DP 1.4 cable that comes with the monitor.
- Make sure to update to the latest graphics card driver version.
- Make sure that your graphics card supports 360/400Hz.
D. Models with 540/600Hz:
- Make sure to use the DP 1.4/HDMI 2.1 cable that came with the monitor.
- Make sure to update to the latest graphics card driver version.
- Make sure you are running Windows 11 and that it is up to date. (Please note that Windows 10 has a limit of 500Hz.)
- Make sure that your graphics card supports 540/600Hz.
- If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties. Then click the “Monitor” tab, choose your preferred resolution and refresh rate from the “Screen Refresh Rate” list, and click “OK.”
- If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Then choose your preferred refresh rate.
Or you can do the setting via the GPU control panel;
If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose your preferred refresh rate under “refresh rate” option.