FAQs
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Popular FAQs
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Why does my monitor keep showing no signal even though the DisplayPort cable is connected properly, and what should I do?
Please check the following:
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How do you change/reset the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings, please follow the steps below:
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How do I run 240Hz?
Please check the following:
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How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.
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Why can’t I set the frequency to 240Hz on my monitor?
Please check the following solution :
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What is XL setting to share? How does it work?
XL Setting to Share is proprietary ZOWIE software for select models that allows users to share their display color settings as a profile. This software also allows you to download compatible display settings from other users and save your settings "to go" on a USB drive.
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Which models are compatible with PS5 and XBOX series X for FreeSync (Premium)?
Please refer to the FreeSync (Premium) compatible models listed below.
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Why can’t I set the frequency to 144Hz on my XL2411/XL2411P?
Please check the following:
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How do I run 144hz on XL2411P?
XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.
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How do you adjust the report (polling) rate (Hz)?
Make sure the mouse is UNPLUGGED.