1. How to place an order online?
Add an item to your cart by clicking on the "Buy Now" button. Next, go to your "Cart" on the top right corner of the website. View your items, and then "check out“. Before checking out, you have the option to log in as a Zowie member or use guest checkout to complete the order. You can also use Amazon Pay to automatically fill out your shipping and payment information. Once the order is complete, you will get an order confirmation, and Zowie will send a confirmation email to you within 24 hours. Please check your spam folder if you do not see the email in your box.
2. How can I check my order status?
Sign in to your account or check your order status by clicking here: https://buy.benq.com/us-buy-zowie/trackorder. We also send email updates during the shipping process. Make sure to check both your inbox and spam folder for updates.
3. Why isn't my order processing?
Sometimes we cannot process your order if your billing address does not match your credit card's billing address OR if your billing address does not match your shipping address. Please make sure to enter your credit card and address information correctly.
4. How long will it take to process my order?
Orders placed before 12:00 pm PST Mon-Fri will typically be processed the same day. Orders placed after the cut-off time or on the weekend will be moved to the next business day. Please note these times are only an estimate and actual processing length may vary due to circumstances beyond our control.
5. Can I cancel my order?
Once an order has been placed it cannot be canceled or changed. However, Zowie gladly accepts returns in accordance with our return policy.
6. Do you accept international orders?
No, ZOWIE currently accepts orders from the US only.
7. What about Pre-orders?
You can place a pre-order the same way as placing a regular order. Your credit card will be charged once the order has been placed but your pre-order item will be shipped once it is available. Any in-stock products included in your pre-order will be shipped separately for your convenience. Please contact us via phone Monday – Friday 8:30 am – 5:30 pm CST. Tel: 1-888-920-2367 or email at zowiesupport.us@benq.com.
8. Can I stack multiple discounts, promotions, or offers?
No, you are not able to stack multiple discounts, promotions, or offers. Each offer, promotion, and discount code may only be used once.
9. Why was my order canceled?
Your order may have been canceled for the following reasons, credit/ debit card issues, incorrect billing address, or multiple declined payments. We recommend contacting your credit card company or verifying your PayPal/ Amazon Pay account if you are continuing to experience issues. We also suggest using a different email in case the age of your email may be the issue.
10. Are there any shipping fees?
We offer free ground shipping for orders over $49. Please note items shipped to Alaska or Hawaii are not eligible for free shipping.
11. Are you able to ship to my PO box?
Currently, we are not able to ship to a PO box. Orders sent to PO boxes will be canceled and result in an automatic refund.
12. How quickly will I receive my order?
It usually takes 5-7 business days to receive your order. The date of delivery will vary depending on processing times and shipping location.
13. How can I get my shipment tracking number?
You will receive a tracking number via email once your package has been shipped. Make sure to check your spam folder if you do not see it in your inbox. If not, you can also check the status here: https://buy.benq.com/us-buy-zowie/trackorder.
14. Where is my package?
If the tracking information for your order indicates that your package has been delivered, but you are unable to locate it, here are some steps you can take: Check the delivery location thoroughly, ask your household members, neighbors, or building's mail office (if applicable) to see if they have seen the package and verify that your order's address does not contain any spelling or numerical errors. If you still have not found your package, please get in touch with our support team and give us 7 business days to investigate the order. If our investigation confirms that the package is indeed lost, we will issue a refund or replacement. However, if the package has been successfully delivered to its intended destination, it will be non-refundable.
1. What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, PayPal, and Amazon Pay for all orders. We do not accept checks and money orders.
2. Do you charge sales tax?
ZOWIE collects tax on orders based on the delivery address. Your cart price will reflect the tax charge for your order. If applicable, tax is also applied to shipping charges.
3. Can I apply for a tax exemption?
Yes. You can use your tax exemption card on our online purchases. Please place your order and send a copy of the exemption to OrderDesk.US@BenQ.com along with your order number. Once we have received a copy of the exemption, a refund will be issued.
1. What is your return policy?
Any product purchased from Zowie.com may be returned within 30 days of its original shipping date with free shipping. Products that arrived damaged must be reported to us within 5 business days to qualify for a full refund. All products must be returned in the original packaging with all original items in the box.
2. How do I make a return?
If your return complies with our policy, you can initiate a return by signing in to your ZOWIE account --> Status Inquiry --> Order Status --> View or Edit Order or by going to https://buy.benq.com/us-buy-zowie/trackorder. You should see a "Return Order" button to initiate the return. Shortly, You will receive an email with instructions and a free shipping label (approx. an hour after the request). Please check your spam folder if you cannot find the email. Once your return is processed, you will receive an RMA number to return your product.
3. What's the refund process?
Refunds are issued once returned items are received at the BenQ warehouse and it usually takes about 2-3 weeks to process. Original shipping charges, if applicable, are not refundable.
4. Price Adjustment/ Re-price Refund?
You may request a partial refund on products purchased on Zowie.com that have price reductions of less than $100 within 30 days of purchase. Requests meeting these requirements will be approved and issued a credit for the price difference. If you would like to file a claim, please contact us by phone Monday – Friday 8:30 AM – 5:30 PM CST. Tel: 1-888-920-2367 or via email at zowiesupport.us@benq.com.
5. Is there any restocking fee?
Please note shipping costs are non-refundable and a restocking fee will be charged if there is physical damage not caused by Zowie or the shipping carrier. Any additional damaged or missing items will result in an additional charge.
6. Can I get a full refund including taxes paid regardless of whether the product is new or refurbished?
For new and refurbished products, you may receive a full refund including tax. Please note shipping costs are non-refundable and a restocking fee will be charged in the event of physical damage not caused by Zowie or the shipping carrier.
1. What is your warranty period?
New monitors have a 3-year warranty period. New gears and refurbished units have a 1- year warranty period.
2. Warranty - Out of Warranty Period
The customer pays return shipping and applicable repair costs. ZOWIE will pay for the return delivery of the product. Only valid in US/Canada region.
3. Warranty - In Warranty Period
ZOWIE will pay all shipping and repair costs. Only valid in US/Canada region.
4. Disclaimer
Warranty is only offered for products purchased from the ZOWIE online store or a ZOWIE authorized dealer. Click here for more information.
