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Shopping FAQ

  • Order
  • Payment
  • Return and Refund
  1. How to place an order online? Add an item to your cart by clicking on the "Buy Now" button, and then go to your "Cart" on the top right corner of website. View your items, and then "check out“. Before check out, you can log in as a BenQ member or you can use guest check out to complete the order. During the check out process, you can edit your payment, billing address, and shipping address. Once the order is complete, you will get an order confirmation, and BenQ will send an order receive email to you within 24 hours. If you do not see an order confirmation email in your inbox, then please check your spam folder as well.
  2. How can I check my order status? You can log-in to your account (if you created one) or you can check your order status by clicking here: https://buy.benq.com/us-buy-zowie/trackorder. Please make sure to check your email for order updates as well.
  3. Why isn't my order processing? Sometimes we can not process your order if your billing address does not match your credit card's billing address OR if your billing address does not match your shipping address. Please make sure to enter your credit card and address information correctly.
  4. How long will it take to process my order? Orders placed before 12:00 pm PST Mon-Fri will typically be processed the same day. Orders placed after the cut-off time or on the weekend will be moved to the next applicable business day. Please note that these times are only an estimate and actual processing length may vary due to circumstances out of our control.
  5. How will expedited shipping affect processing time? Orders placed before 12:00 pm PST Mon-Fri will typically be processed the same day. Orders placed after the cut-off time or on the weekend will be moved to the next applicable business day. Please note our carriers do not deliver on weekends when considering estimated delivery date. These times are only an estimate and actual processing length may vary due to circumstances out of our control.
  6. How can I get my shipment tracking number? After your package has been shipped, a tracking number will be sent to your email associated with your order. Please make sure to check your spam folder if you do not see it in your inbox. You can also log in to your account or visit https://buy.benq.com/us-buy-zowie/trackorder to view tracking numbers once issued.
  7. Can I cancel my order? Orders are typically processed within the same day, so we cannot guarantee a cancellation once your shipment has been prepared. We will try our best to accommodate your request, please email ZOWIE support at zowiesupport.us@benq.com with the subject title "Order Cancellation" and include your order number. 
  8. Do you accept international orders? No, ZOWIE currently accepts orders from the US only.
  9. What about Pre-orders? Pre-orders follow the same processing and shipping rules as regular orders once inventory becomes available. If you have purchased in-stock products along with your pre-order, they will be shipped separately for your convenience. If you have any questions about your order, please contact us via phone Monday – Friday 8:30 am – 5:30 pm CST. Tel: 1-888-920-2367 or email at zowiesupport.us@benq.com.
  1. What forms of payment do you accept? We currently accept Visa, MasterCard, Discover, American Express, PayPal and Amazon Pay for all orders. We do not accept checks and money orders.
  2. Do you charge sales tax? ZOWIE collects sales tax on orders depending on the delivery address. Your cart price will reflect the tax charge based on your order. Where required, tax is also applied to the shipping chargers.
  1. What is your return policy? ZOWIE will accept return requests for any products purchased from our official website within 30 days of purchase. All items must be returned like-new and in the original packaging. Products that arrive damaged must be reported to us within five business days to be eligible for a full refund.
  2. How do I make a return? Please contact us at zowiesupport.us@benq.com or call us at 1-888-920-2367 Monday-Friday, 8:30 AM - 6:30 PM CST to request a Return Merchandise Authorization (RMA). Once your return is processed, you will receive a RMA number to return your product.
  3. What's the refund process? Refunds will be issued once the returned items are received at our warehouse, and it will take about 2-3 weeks to process. We will not refund the original shipping charges (if applicable).
  4. Price Adjustment/ Re-price Refund? If you purchased a product from ZOWIE.BENQ.COM and there is a price reduction on the same product from ZOWIE.BENQ.COM within 30 days, you may request a refund of the price difference. The credit will be approved as long as all criteria is met and the change is under $100 in price. If you would like to file a claim, please contact us by phone Monday – Friday 8:30 AM – 5:30 PM CST. Tel: 1-888-920-2367 or via email at zowiesupport.us@benq.com.
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