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Do’s
(1) Connect your XL2566K to your PC with a DP 1.4 cable. A DP 1.4 cable is included inside the XL2566K box. Only a DP 1.4 port will have enough bandwidth to support 360Hz refresh rate.
(2) Make sure your graphics card has DP 1.4 output ports. (For more information, please check with your graphics card manufacturer)
(3) Connect the cables directly from your PC to the monitor.
(4) Update your Graphics Card Drivers to the latest version.
(5) Install the XL2566K Monitor Driver from the official ZOWIE website.
You can download the XL2566K Monitor Driver here
For more questions regarding installing a Monitor Driver, please watch this video below
how to install a monitor driver
Don’ts
(1) Don’t connect your XL2566K with a HDMI 2.0 port or a DP 1.2 cable. HDMI 2.0 and DP 1.2 cables do not offer enough sufficient capability to support a 360Hz refresh rate monitor.
(2) Don’t use a graphics card that only supports DP 1.2 output ports. (for example, do not use an NVIDIA GTX950, as it only has DP 1.2 ports)
(3) Don’t connect any splitters and adapters, as they may have compatibility issues.
If you have checked the steps above and still cannot achieve 360Hz Refresh Rate on your XL2566K monitor, please contact us in the following communities for further assistance.
