How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?
Monitors are passive devices and, therefore, require a graphics card to output compatible signals to enable Variable Refresh Rate (VRR) features. So the first step we would like to suggest is to check if your graphics card supports VRR technology (The name of VRR technology may vary from Adaptive-Sync, FreeSync to G-Sync).
For the Nvidia graphics card, please check it here
For AMD graphics card, please check it here
Second, check if your monitor features the VRR function.
Our models feature with VRR function below:
XL2730Z, XL2540, XL2546S, XL2731, XL2740, XL2746S, XL2540K, XL2540KE, XL2546K, XL2731K, XL2746K, XL2566K, XL2546X, XL2586X, XL2540X+, XL2566X+, XL2546X+, XL2586X+,XQ2566X,XQ2766X
How to enable FreeSync through graphics card settings
How to enable G-Sync via graphics card settings
On the monitor, please turn off DyAc / DyAc+ / DyAc 2 (if your monitor has that feature) through the monitor menu, since DyAc function is not compatible with variable fresh rate technology. Then, turn on the Adaptive-Sync/FreeSync Premium function through the monitor menu.
Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync)
I sometimes feel headaches or eyes soreness while using the monitor. What can be adjusted to alleviate the discomfort if I feel unwell?
Can I share my settings with a friend whose monitor is not on the list of XL Setting to Share compatible monitors?
Sorry, you won’t be able to. This feature requires hardware, firmware, and software to work so only compatible models with the software can make use of this feature.
If I have additional questions about XL Setting to Share, where can I get help?
Please contact our RMA department through our website ( ZOWIE site > Support > Contact > RMA ) ; or you can send us a message on our global Facebook / X @ZOWIE by BenQ
I don't like default color settings, what should I do?
Please first make sure that ECO Setting/Enable Full Funtion is turned off.
ECO Setting is designed to help meet regional energy efficiency regulations and may affect the monitor's brightness and color performance.
Once ECO Setting is disabled, the monitor will use its default color mode:
For XL-K and older XL models, FPS1 is fine-tuned for CS:GO.
For XL-X models, FPS1 is fine-tuned for CS2.
For XQ-X models, FPS1 is fine-tuned for PUBG.
If your preference is far from those preset settings, we recommend trying Standard mode first, as it provides a more neutral starting point for further customization. You can then adjust the color settings further based on your personal preference.
We highly encourage you to contact us on social media if you need further assistance.
...My Laptop or graphic card doesn't have a DP port, can I buy an adapter for running 144Hz, 240Hz, 360Hz or higher Hz?
It is highly unrecommended to use 3rd party video cable/adapters as not all of them have been tested and there could be compatibility problem, especially different cables spec and quality may vary. Please feel free to contact our online service for more assistance.
Can I use any adapter to switch signals or different port types between the monitor and connected devices?
We do not recommend using 3rd party switchers or adapters as not all of them have been tested and there could be a compatibility issue, especially when different cable differ in specifications and quality. Please feel free to contact our online service team for more assistance.
How does ZOWIE Sync connect to the monitor?
ZOWIE Sync uses NFC to initiate connection and Bluetooth to communicate with your monitor. To connect successfully, please make sure:
(a) NFC is enabled on your phone
(b) Bluetooth is enabled on your phone
(c) The Bluetooth switch on the monitor is turned on
Do I need to pair the monitor every time with ZOWIE Sync?
No, after the initial NFC pairing, your phone and monitor will automatically reconnect when in range. Just ensure Bluetooth stays enabled on your phone for seamless connection.
What is the Connection Range of ZOWIE Sync?
The connection range between your phone and ZOWIE monitor is approximately 2 meters.
If you move beyond this range, the connection disconnects and automatically reconnects when you return within range.
Does my phone need NFC to connect to ZOWIE Sync??
Yes. NFC is required to initiate the connection between the phone and the monitor.
Phones without NFC support cannot connect to the monitor.
How many monitors can be paired with one phone using ZOWIE Sync?
One phone can store connections with up to four monitors.
Each monitor can only be paired with one phone at a time.
If another phone pairs with the monitor, the previous phone connection will be disconnected.
Can I apply XL series monitor settings to an XQ series monitor?
Yes. Monitor settings from the XL series can be imported and applied to XQ series monitors.
However, due to differences in panel characteristics, color specifications, and color gamut, the actual color performance may vary between different monitor series.
I noticed different preset modes on my XQ monitor. What are they for?
On the XQ series models:
# FPS1 Mode: Optimized for PUBG game-play.
# FPS2 Mode: Optimized for APEX Legends game-play.
# FPS3 Mode: Optimized for Fortnite game-play.
# FPS4 Mode: Optimized for Delta Force game-play.
These modes provide ideal color and contrast settings to match the visual demands of each game,
enhancing visibility and clarity in-game.
# Gamer1/2/3 Modes:
Designed for saving custom settings. You can use the "Save" option to overwrite these modes with your preferred settings. By default, they share the same color profiles as FPS1, FPS2, and FPS3 modes, respectively.
# Movie Mode: For watching videos.
# Standard Mode: For general PC usage.
You can further fine-tune the settings to match your preferences.
Why does the recorded screen video flicker when I record it with my phone?
This is normal behavior when the DyAc function, which uses blacklight control technology to reduce the motion blur of the monitor, is enabled. If you can see flickering or moving scanning lines: it comes from the camera sensor and the monitor having a different scanning frequency.
The line direction could be horizontal or vertical, this is typically related to the camera direction (placing the camera vertically or horizontally) or how the camera sensor behavior is designed.
When I use the monitor with AMA function , its leaves a shade when scrolling the page, when turning OFF the AMA , the shadows issue doesn't happened. Is there any advice you can provide?
Why don’t you share response times for XL and RL models on your website anymore?
Since an official response time spec is not available anymore, what other response related spec should I check if I’m comparing your monitors with models from other brands?
Are all ZOWIE monitors or only certain models mercury free?
What is XL setting to share? How does it work?
XL Setting to Share is proprietary ZOWIE software for select models that allows users to share their display color settings as a profile. This software also allows you to download compatible display settings from other users and save your settings "to go" on a USB drive.
XL Setting to Share can be downloaded from the following page as a full program and requires no installation.
You can watch this video to learn more about how XL Setting to Share works.
...What is ZOWIE Sync?
ZOWIE Sync is a mobile application that connects your phone with a compatible ZOWIE monitor, allowing you to control monitor settings and sync your configurations instantly.
With tap and sync, your monitor settings can be stored on your phone and easily applied to another monitor.
Whether you are playing at home, in a tournament, or at an internet cafe, you can quickly restore your preferred setup without needing to remember or manually adjust settings.
ZOWIE Sync also allows monitor settings to be imported and exported using the same file format (.mccs) used by ZOWIE Setting to Share.
What can I do with ZOWIE Sync?
With ZOWIE Sync, your phone becomes a wireless controller for your monitor.
You can import and export monitor profiles to easily manage and share your settings.
Manage monitor settings:
Adjust monitor settings directly from your phone.
Bring your monitor settings with you:
With tap & sync, you can quickly apply your preferred monitor settings whether you are playing at home, at a tournament, or in an internet cafe.
See what pro players see:
Apply shared monitor settings from professional players.
Share with your teammates:
Export your monitor settings and share them with teammates or friends.
How is ZOWIE Sync different from XL Setting to Share?
ZOWIE Sync and ZOWIE Setting to Share are two different tools designed for different usage scenarios.
ZOWIE Setting to Share is primarily used on a PC, allowing users to transfer monitor settings between monitors and manage settings across different ZOWIE devices.
ZOWIE Sync allows you to store and apply monitor settings directly from your phone, making it easier to carry your preferred configuration wherever you play.
Both tools use the same monitor profile format, allowing settings to be shared between them.
What is Cybercafe Reset and how does it affect ZOWIE Sync?
Cybercafe Reset is a monitor feature designed for shared environments such as internet cafes.
When enabled, the monitor will restore its factory default settings every time the monitor power is turned AC/DC on or off, ensuring each user starts with a clean configuration.
Because the monitor settings are reset, the Bluetooth pairing will also be cleared.
If Cybercafe Reset is enabled, you will need to pair the phone again using NFC after the monitor restarts.
Which models are compatible with PS5 and Xbox Series X/S for Variable Refresh Rate (VRR)?
Please refer to the Variable Refresh Rate (VRR) models listed below.
...Is there any model that can support Display Pilot?
Does my monitor support NVIDIA G-Sync Compatible?
Currently, only XL2540 & XL2740 are listed as G-Sync Compatible monitors.
For the latest G-Sync Compatible monitor list, please visit NVIDIA's website for the latest update.
But if your ZOWIE monitor has Adaptive-Sync / FreeSync Premium function, you can still enable the VRR feature with NVIDIA graphic cards.
Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync):
...What VESA mount should I use on this monitor?
Does this monitor support 220V or 110V?
What is the input lag of this monitor? What is the response time of this monitor?
There is no standard input lag measurement in the industry, so we don’t list input lag numbers to avoid confusion. This model uses TN panel with fast response, we not only fine-tuned it to maximize its panel capability but also considering an overall smooth experience. We don’t sacrifice the overall experience for highlighting any specific spec number.
Does this monitor have speaker?
Which models are compatible with PS5 and Xbox Series X for 1080p @ 120hz?
Which inputs are supported by NVIDIA G-Sync Compatible and AMD FreeSync Premium?
NVIDIA G-SYNC Compatible is supported via DisplayPort 1.2 or later, and HDMI 2.1 or later.
AMD FreeSync Premium is supported via HDMI 2.0 and DisplayPort 1.2 or later.
Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync)
How can I check if my FreeSync or Adaptive-Sync monitor also supports NVIDIA G-Sync Compatible?
Models that support FreeSync (Premium) function should be G-Sync Compatible.Users may try the settings on the graphic card, but there will be no guarantee from BenQ.
Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync)
Which ZOWIE monitors support ZOWIE Sync?
ZOWIE Sync is supported on ZOWIE monitors equipped with NFC and Bluetooth connectivity.
Current supported models include:
XQ Series - XQ2566X & XQ2766X
Which graphic card is the minimum requirement for running 360Hz on my XQ monitor?
For running 360Hz on QHD resolution, we recommend that the graphic card should choose at least:
NVIDIA: RTX 4080 / RTX 5070 series or newer
AMD: Radeon RX 7900 series or newer
Note: For any questions regarding the compatibility and capability of your GPU, please contact your graphics card manufacturer.
Why do some games exit when FreeSync Premium / Adaptive-Sync is turned off or on?
This is normal behavior, much like making major changes to the graphics settings of a game. When FreeSync Premium is enabled or disabled with a game running, some games will be affected because graphics settings need to be reset for the change to take effect.
Why can't I turn on my monitor?
Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?
Please check the followings:
1. Press the monitor's OSD control keys or 5-way controller and check the Input
options to see if DisplayPort is selectable. If DisplayPort is not selectable,
please ensure the DisplayPort cable is properly connected to both devices.
2. If the DisplayPort option is selectable but no signal appears on the screen,
unplug the cable and plug it back in to allow the monitor to re-detect the
connection.
3. If the issue persists, try connecting the monitor using HDMI to confirm that
the monitor functions correctly, then attempt the DisplayPort connection again.
4. Ensure you have updated to the latest graphics card driver and motherboard
BIOS version. If you cannot update the driver while connected via DisplayPort
due to no signal, switch connections to HDMI if possible.
5. If possible, test the monitor with multiple devices using DisplayPort and verify
that at least one device shows a signal. Trying different DisplayPort cables and
cross-testing the cable with other devices may also help.
6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
ensure that DisplayPort is set to a resolution and refresh rate supported by the
monitor.
If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.
...The monitor shows random colors onscreen when I use an S Switch. What can I do?
Please refer to the following steps:
Why my monitor doesn't work after creating a custom resolution to overclock the hz of the monitor?
How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400Hz)?
Please check the following steps:
A. Models with 144/165Hz:
B. Models with 240/280Hz:
C. Models with 360/400Hz:
D. Models with 540Hz:
If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties.
Then click the “Monitor” tab, choose your preferred resolution and 144/165/240/360Hz refresh rate from the “Screen Refresh Rate” list, and click “OK.”
If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Choose a refresh rate. Then choose your 144/165/240/360/540Hz refresh rate.
Or you can do the setting via the GPU control panel;
If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose “144/165/240/360/540Hz” under “refresh rate” option.
...How to export logs from ZOWIE XL Setting to Share?
This video will guide you on how to export logs from ZOWIE XL Setting to Share.
...XL Setting to Share doesn’t detect my monitor (Monitor not found). What should I do?
Please follow these steps:
1. Ensure that the cables are directly connected from your PC to the monitor.
Avoid using splitters or adapters to prevent compatibility issues.
2. Reset your monitor through the menu: System > Reset > Reset All > YES.
3. Verify that the ECO Setting/Enable Full Function is set to OFF: System > ECO Setting > OFF.
(Note: Enabling ECO Setting disables the DDC/CI function.)
4. Confirm that the DDC/CI setting is set to ON: System > Other Setting > DDC/CI
> ON. This protocol is essential for communication between the PC and monitor.
(Note: XL-X models have this ON by default.)
5. Check if your XL Setting to Share software is the latest version: Run XL Setting to
Share > Settings > Software Updates > Check Update.
6. Update your Graphics Card drivers to the latest version.
7. Ensure that the XL Setting to Share (.exe) file is unzipped and not running inside
a zipped file.
If the software still doesn’t detect your XL monitor after completing the above steps, please contact our customer service team for further assistance.
To help our engineers investigate the issue effectively, please provide Log files. To export logs, navigate to Settings > Basic Settings > Technical Support > Export Logs within the software.
What to do if NFC pairing does not work properly with ZOWIE Sync?
The location of the NFC antenna varies depending on the phone model.
If the connection is not detected, please check the NFC antenna position on your phone and use that area to touch the monitor.
For best results, it is recommended to perform pairing while the phone is unlocked.
Why can't my phone reconnect to the monitor using ZOWIE Sync?
If your phone cannot reconnect to the monitor, please check the following:
(1) Make sure Bluetooth is enabled on your phone.
(2) Make sure the Bluetooth switch on the monitor is turned on.
(3) Ensure your phone is within 2 meters of the monitor.
(4) If Cybercafe Reset is enabled, the connection will be cleared after the monitor power is turned off. You will need to pair the monitor again using NFC.
Why can’t I set the frequency to 360Hz on my XQ monitor?
Solution
For 360Hz models, please check the following:
1) Make sure to use an HDMI 2.1 or DP 1.4 cable.
2) If an HDMI 2.1 cable is used, make sure to connect to the correct HDMI 2.1 port.
3) If a DP 1.4 cable is used, make sure to use the one bundled by BenQ.
3) Make sure to update to the latest graphics card driver version.
4) Make sure that your graphics card supports 360Hz.
5) Install the monitor driver from the ZOWIE official website.
6) Please contact us (ZOWIE website: contact/RMA ) for further assistance if all you've tried all the above.
You can watch this video below to learn how to install monitor driver:
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