Popular FAQs

• Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?

• Why can’t I set the frequency to 144Hz on my XL2411/XL2411P?

• How can I check the battery level for my wireless mouse?

• How do I run 240Hz/360Hz?

• How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

• How do I run 144hz on XL2411P?

• How do I adjust DPI and report rate for ZOWIE mice?

• While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?

• How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?