FAQs

Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?

How can I tell the current DPI and Report rate?

Why is there insect found inside my screen?

This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.

How can I check the battery level for my wireless mouse?

Which graphic card is the minimum requirement for running 240Hz/280Hz/360Hz/400Hz?

While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?

How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

How do I run 240Hz/360Hz?

What VESA mount should I use on this monitor?

This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.