We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here
ZOWIE ZA13-B Mouse for Esports
-
Can I clean my mouse by alcohol?
-
It is suggested to use baby wipe (non-alcohol) or wet towel to clean your mouse surface; please do not use shampoo or alcohol or otherwise you may damage the surface coating; and also, when you clean by wet cloth, please avoid water going inside the mouse, or it will damage the circuit inside the mouse.
Learn more
-
How do you disable "Enhance pointer precision" from the mouse properties?
-
Learn more
-
How do you adjust the report (polling) rate (Hz)?
-
Make sure the mouse is UNPLUGGED.
Learn more
-
How to reinstall the mouse driver?
- Learn more
-
Can I change the default setting of the side buttons (Button 4 & Button 5) in Windows, Mac or in Games?
- Learn more
-
How do I adjust DPI and report rate for ZOWIE mice?
-
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.
Learn more
-
How can I tell the current DPI and Report rate?
- Learn more
-
How do I confirm if my mouse has potential double click risk based on the announcement?
-
Please provide the S/N to BenQ or the Retailer for verification. Risk groups are serial numbers beginning with GBFBGxxxxxxxx and GBWCFxxxxxxxx.
Learn more
-
How do I register the mouse for warranty?
- Learn more
-
I am experiencing a double click on my mouse.
- Learn more
-
How do you replace the mousefeet?
- Learn more
-
Where can ZOWIE mice be purchased?
- Learn more
-
Is it possible to order spare parts for the Zowie mice?
-
Only mousefeet are available for purchasing at this time. Users who disassemble the mouse will VOID THE WARRANTY.
Learn more
-
The new mouse is not even on a flat surface and unsteady when clicking.
- Learn more
-
The scroll wheel is making noise and the wheel button does not register when clicking.
- Learn more
-
The scroll wheel frequently gets stuck when clicking on the wheel button.
- Learn more
-
The scroll wheel gets stuck and is stiff when scrolling up and down.
- Learn more
-
My cursor skipping and /or stuttering, what can I do to solve this issue?
- Learn more
-
The cursor moves erratically or rapidly around the screen.
- Learn more
-
After plugging in my mouse to a PC, the mouse disconnects from the system after a while.
- Learn more
-
I seem to have a problem with my mouse cable, and the mouse doesn't work anymore.
-
Please test the unit on another PC and/or another USB-port. If the problem still persists, please contact us (ZOWIE website/Support/Contact/RMA), we would like to know more details of the issue you mentioned, and then provide assistance accordingly.
Learn more
-
The side buttons do not work properly and need to be pressed unreasonably hard to function.
- Learn more
-
The left/right/side button has stopped working.
- Learn more
-
The mouse wheel is extremely sensitive when lifting it up and placing it down.
- Learn more
-
In comparison to the right button, the left button makes a strange sound and feels different when clicking.
-
Both buttons should have the same actuation feedback. If one sound is different from the other, it is possible due to the manufacturing tolerance, or our adjustment in our production as to make a consistent clicking feeling (consistent sound is not our main focus).
Learn more
-
There is no LED indicator when the DPI setting is set to 1600.
- Learn more
-
My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?
- Learn more
-
When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.
- Learn more