EC2-B CS:GO

  • Can I clean my mouse by alcohol?

  • It is suggested to use baby wipe (non-alcohol) or wet towel to clean your mouse surface; please do not use shampoo or alcohol or otherwise you may damage the surface coating; and also, when you clean by wet cloth, please avoid water going inside the mouse, or it will damage the circuit inside the mouse.

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  • How do you disable "Enhance pointer precision" from the mouse properties?

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  • How do you adjust the report (polling) rate (Hz)?

  • Make sure the mouse is UNPLUGGED.

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  • How do you reinstall the mouse driver?

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  • Can I change the default setting of the side buttons (Button 4 & Button 5) in Windows, Mac or in Games?

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  • How do I adjust DPI and report rate for ZOWIE mice?

  • The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

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  • How can I tell the current DPI?

  • There's a color LED indicator to show the current DPI.

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  • How do I confirm if my mouse has potential double click risk based on the announcement?

  • Please provide the S/N to BenQ or the Retailer for verification. Risk groups are serial numbers beginning with GBFBGxxxxxxxx and GBWCFxxxxxxxx.

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  • How do I register the mouse for warranty?

  • At this moment, product registration is not available.

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  • I am experiencing a double click on my mouse.

  • It is likely that the spring inside the switch box has lost tension.

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  • How do you replace the mousefeet?

  • Please refer to the video: https://www.facebook.com/ZOWIETaiwan/videos/865493416915348/ https://www.facebook.com/ZOWIEbyBenQBenelux/videos/384306741908490/

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  • Where can ZOWIE mice be purchased?

  • Please visit our WHERE TO BUY page on http://zowie.benq.com/ for more information.

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  • Is it possible to order spare parts for the Zowie mice?

  • Only mousefeet are available for purchasing at this time. Users who disassemble the mouse will VOID THE WARRANTY.

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  • The middle mouse button (wheel) is not working in Windows, but the click is normal and not loose. Is this problem due to windows, hardware, or the mouse button?

  • Please test the unit on another PC and/or USB-port.

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  • The mouse is not active when booting up the computer, I've already tried on different USB ports.

  • Please test the unit on another PC.

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  • I have the mouse wheel bound to JUMP in CS:GO, and it jumps randomly even without touching the wheel, or when placing the mouse down after movement across the pad.

  • Please test the unit on another PC and/or USB-port.

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  • The mouse button is stuck as if it is being held down the entire time.

  • There may be an issue with the switch.

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  • The scroll is loose and makes sounds when moving the mouse quickly.

  • The wheel may shift slightly as to keep good level of flexibility when it is rolling, but it should not affect the function and performance. And also, the mouse wheel worn out time by time.

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  • My mouse isn't recognized by the PC. The message says "Unknown USB-Device".

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  • The cursor is stuck at the screen edge and won't move back to the screen area without disconnecting and reconnecting the USB plug.

  • Please test the unit on another PC and/or USB-port.

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  • What should I do if the mousefeet skates have fallen off?

  • There is a spare set of skates in the original retail packaging.

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  • The new mouse is not even on a flat surface and unsteady when clicking.

  • Please inspect the mousefeet. If there are irregularities, use the spare set to replace the current one. If that does not prove successful, then it is abnormal, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.

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  • The scroll wheel is making noise and the wheel button does not register when clicking.

  • This is abnormal, suggest to use air blower to clean the scroll wheel and the gap around the wheel in case any particle is stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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  • The scroll wheel frequently gets stuck when clicking on the wheel button.

  • This is abnormal, you can try to use an air blower to clean the scroll wheel and the gap around the wheel in case any particle stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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  • The scroll wheel gets stuck and is stiff when scrolling up and down.

  • This is abnormal, you can try to use an air blower to clean the scroll wheel and the gap around the wheel in case any particle stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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  • My cursor skipping and /or stuttering, what can I do to solve this issue?

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  • The cursor moves erratically or rapidly around the screen.

  • Please test the unit on another PC and/or another USB-port, and follow these trouble shooting steps.

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  • After plugging in my mouse to a PC, the mouse disconnects from the system after a while.

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  • I seem to have a problem with my mouse cable, and the mouse doesn't work anymore.

  • Please test the unit on another PC and/or another USB-port. If the problem still persists, please contact us (ZOWIE website/Support/Contact/RMA), we would like to know more details of the issue you mentioned, and then provide assistance accordingly.

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  • The side buttons do not work properly and need to be pressed unreasonably hard to function.

  • This is abnormal, if the mouse is till within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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  • The left/right/side button has stopped working.

  • There may be an issue with the switch or the PCB. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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  • The mouse wheel is extremely sensitive when lifting it up and placing it down.

  • There may be an issue with the scroll sensor. If it has any performance or function degradation, please contact us (ZOWIE website/Support/Contact/RMA) if the product is still within the warranty period.

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  • In comparison to the right button, the left button makes a strange sound and feels different when clicking.

  • Both buttons should have the same actuation feedback. If one sound is different from the other, it is possible due to the manufacturing tolerance, or our adjustment in our production as to make a consistent clicking feeling (consistent sound is not our main focus).

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  • There is no LED indicator when the DPI setting is set to 1600.

  • The BLUE LED may be defective. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA)

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  • My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?

  • Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.

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  • When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.

  • Personal settings such as windows sensitivity, in-game sensitivity, DPI, & mousepad surface may be the reason for this occurrence. Please test the unit on another PC and/or USB-port and follow these trouble shooing steps.

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