ZOWIE EC2-A Mouse for Esports

  • Can I clean my mouse by alcohol?

  • It is suggested to use baby wipe (non-alcohol) or wet towel to clean your mouse surface; please do not use shampoo or alcohol or otherwise you may damage the surface coating; and also, when you clean by wet cloth, please avoid water going inside the mouse, or it will damage the circuit inside the mouse.

    Learn more
  • How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

  • Learn more
  • How do you disable "Enhance pointer precision" from the mouse properties?

  • Learn more
  • How do you adjust the report (polling) rate (Hz)?

  • Make sure the mouse is UNPLUGGED.

    Learn more
  • Can I change the default setting of the side buttons (Button 4 & Button 5) in Windows, Mac or in Games?

  • Learn more
  • How do I confirm if my mouse has potential double click risk based on the announcement?

  • Please provide the S/N to BenQ or the Retailer for verification. Risk groups are serial numbers beginning with GBFBGxxxxxxxx and GBWCFxxxxxxxx.

    Learn more
  • How do I register the mouse for warranty?

  • Learn more
  • I am experiencing a double click on my mouse.

  • Learn more
  • Is it possible to order spare parts for the Zowie mice?

  • Only mousefeet are available for purchasing at this time. Users who disassemble the mouse will VOID THE WARRANTY.

    Learn more
  • The middle mouse button (wheel) is not working in Windows, but the click is normal and not loose. Is this problem due to windows, hardware, or the mouse button?

  • Learn more
  • The mouse is not active when booting up the computer, I've already tried on different USB ports.

  • Learn more
  • I have the mouse wheel bound to JUMP in the game, and it jumps randomly even without touching the wheel, or when placing the mouse down after movement across the pad.

  • Learn more
  • The mouse button is stuck as if it is being held down the entire time.

  • Learn more
  • The scroll is loose and makes sounds when moving the mouse quickly.

  • Learn more
  • My mouse isn't recognized by the PC. The message says "Unknown USB-Device".

  • Learn more
  • The cursor is stuck at the screen edge and won't move back to the screen area without disconnecting and reconnecting the USB plug.

  • Learn more
  • What should I do if the mousefeet skates have fallen off?

  • Learn more
  • The new mouse is not even on a flat surface and unsteady when clicking.

  • Learn more
  • The scroll wheel is making noise and the wheel button does not register when clicking.

  • Learn more
  • The scroll wheel frequently gets stuck when clicking on the wheel button.

  • Learn more
  • The scroll wheel gets stuck and is stiff when scrolling up and down.

  • Learn more
  • My cursor skipping and /or stuttering, what can I do to solve this issue?

  • Learn more
  • The cursor moves erratically or rapidly around the screen.

  • Learn more
  • After plugging in my mouse to a PC, the mouse disconnects from the system after a while.

  • Learn more
  • I seem to have a problem with my mouse cable, and the mouse doesn't work anymore.

  • Please test the unit on another PC and/or another USB-port. If the problem still persists, please contact us (ZOWIE website/Support/Contact/RMA), we would like to know more details of the issue you mentioned, and then provide assistance accordingly.

    Learn more
  • The side buttons do not work properly and need to be pressed unreasonably hard to function.

  • Learn more
  • The left/right/side button has stopped working.

  • Learn more
  • The cursor on the screen shakes and starts moving on its own without touching the mouse or with my hand just resting on it.

  • Learn more
  • When I do fast swipes or angle changes in the game, my mouse disconnects from Windows, then they reconnect.

  • Learn more
  • The mouse has been working intermittently. Applying force against the mousepad seems to get it back in working order, and the issue does seem slightly diminished at higher DPI settings.

  • Learn more
  • The mouse wheel is extremely sensitive when lifting it up and placing it down.

  • Learn more
  • Is there any reason why my mouse doesn't work well on the mousepad I am using?

  • Learn more
  • The LED wheel switches colors randomly without pressing or changing the DPI settings.

  • Learn more
  • How come my mouse is not working well on a desk surface?

  • Learn more
  • In comparison to the right button, the left button makes a strange sound and feels different when clicking.

  • Both buttons should have the same actuation feedback. If one sound is different from the other, it is possible due to the manufacturing tolerance, or our adjustment in our production as to make a consistent clicking feeling (consistent sound is not our main focus).

    Learn more
  • There is no LED indicator when the DPI setting is set to 1600.

  • Learn more
  • In the game, when I shoot and try to swap weapons with the mouse wheel quickly, it won't register the movement when scrolling.

  • Learn more
  • Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?

  • Learn more
  • The sensor has suddenly become less accurate in game at 1600 dpi. The mouse moves like 400 dpi. What should I do?

  • Learn more
  • My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?

  • Learn more
  • When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?

  • Learn more
  • When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.

  • Learn more
  • When moving the mouse on the mousepad, sometimes there is lag. But when I rotate the mousepad and swipe in the same place, it works fine again. What should I do?

  • Learn more
  • Can I turn off the LED light in the scroll wheel?

  • This is an integrated feature of the EC mouse, it cannot be switched off.

    Learn more
  • The mouse works fine when moving up or down, but when the mouse points in any other direction, the sensor lags, stops entirely, or moves at 1/3 speed. What should I do?

  • Learn more