XL2720

  • My monitor has DP and DVI-Dual Link ports support 120hz (such as XL2411P, XL2430, XL2720), can I use video adapters such as HDMI to DP, or HDMI to DVI Dual Link to be a workaround solution to achieve 120hz on console?

  • Sorry, we can’t guarantee any video adapter comes from 3rd party, since we can’t guarantee its spec and quality which may vary. And also, since the timing output from those video adapters may not consist with industry-standard timing, even it may work, then monitor will continuously show a warranty message (For example: Incorrect cable. Please use the DVI dual-link cable that came with your monitor).

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  • I sometimes feel headaches or eyes soreness while using the monitor. What can be adjusted to alleviate the discomfort if I feel unwell?

  • Since everyone is unique, and have different vision conditions and sensation on color and brightness. Thus, The cause of the discomfort to everyone may be very different. Even if the monitor has the same settings and displays the same image, some people may feel uncomfortable, while others may not. Following are a few tips, and we suggest you can try to adjust to alleviate the discomfort condition:

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  • What is the optimal Hz performance for users to turn on the "DyAc", "DyAc+" or "Blur Reduction" function in the OSD?

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  • I don't like default color settings, what should I do?

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  • My Laptop or graphic card doesn't have DP port, can I buy adapter for running 144Hz, 240Hz or 360Hz?

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  • Can I use any adapter to switch signals or different port types between the monitor and connected devices?

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  • When I use the monitor with AMA function , its leaves a shade when scrolling the page, when turning OFF the AMA , the shadows issue doesn't happened. Is there any advice you can provide?

  • That is Overdrive/Response Time Compensation (RTC) function in RL/XL series. This technology is based on applying an over-voltage to the liquid crystals to motivate them into their orientation faster. We will usually quote a "grey to grey" (G2G) response time figure on displays using this technology since they are normally the fastest transitions available.

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  • Why don’t you share response times for XL and RL models on your website anymore?

  • On ZOWIE website, we didn’t show response time to XL2546S and XL2546K as well as all our XL & RL series.

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  • Since an official response time spec is not available anymore, what other response related spec should I check if I’m comparing your monitors with models from other brands?

  • There is always a trade off between overdriving the panel to make it faster which results in bad display quality. XL series fully leverage the panel fast response, but also considering an optimized setting for the overall experience. It is suggested that you can check other user's sharing on website, or test it by yourself in person which would be ideal.

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  • Are all ZOWIE monitors or only certain models mercury free?

  • All ZOWIE monitors are mercury free.

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  • Why is there insect found inside my screen?

  • This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.

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  • Which models are compatible with PS5 and Xbox Series X for Variable Refresh Rate (VRR)?

  • Please refer to the FreeSync (Premium) compatible models listed below.

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  • Which version of NVIDIA driver supports monitor 3D function?

  • NVIDIA driver 418 or earlier versions support 3D function.

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  • Does my monitor support NVIDIA G-Sync Compatible?

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  • What VESA mount should I use on this monitor?

  • This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.

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  • Does this monitor support 220V or 110V?

  • All ZOWIE monitors support 100V~240V.

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  • Does this monitor have speaker?

  • No, this monitor does not have a built-in speaker.

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  • Which models are compatible with PS5 and Xbox Series X for 1080p @ 120hz?

  • Please refer to the compatible model list below.

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  • When playing LOL, CF, CS:GO or OW, I can see red and blue color stack ghosting on the display. How to fix it?

  • Please turn off the 3D function of the graphic card. For the 3D setting details, we suggest consulting with the graphic card / PC / NB OS service center.

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  • Why can't I turn on my monitor?

  • If the power LED is on or there is a beep sound:

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  • Why does my monitor keep showing no signal even though the DisplayPort cable is connected properly, and what should I do?

  • Please check the following:

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  • The monitor shows random colors onscreen when I use an S Switch. What can I do?

  • Please refer to the following steps:

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  • Why my monitor doesn't work after creating a custom resolution to overclock the hz of the monitor?

  • Any custom resolution/Hz setting may damage your monitor due to out of the operation range different from what the monitor has been designed for, and it may make your monitor out of warranty accordingly.

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  • How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 360Hz)?

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