XL2540KE

  • How can I make VRR (FreeSync Premium / G-Sync Compatible) work on my monitor?

  • Monitors are passive devices and therefore require a graphics card to output compatible signal to enable variable refresh rate features.

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  • I sometimes feel headaches or eyes soreness while using the monitor. What can be adjusted to alleviate the discomfort if I feel unwell?

  • Since everyone is unique, and have different vision conditions and sensation on color and brightness. Thus, The cause of the discomfort to everyone may be very different. Even if the monitor has the same settings and displays the same image, some people may feel uncomfortable, while others may not. Following are a few tips, and we suggest you can try to adjust to alleviate the discomfort condition:

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  • Can I share my settings with a friend whose monitor is not on the list of XL Setting to Share compatible monitors?

  • Sorry, you won’t be able to. This feature requires hardware, firmware, and software to work so only compatible models with the software can make use of this feature.

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  • If I have additional questions about XL Setting to Share, where can I get help?

  • Please contact our RMA department through our website ( ZOWIE site > Support > Contact > RMA ) ; or you can send us a message on our global Facebook / Twitter @ZOWIE by BenQ

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  • How do I run 240Hz?

  • Please check the following:

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  • When I use the monitor with AMA function , its leaves a shade when scrolling the page, when turning OFF the AMA , the shadows issue doesn't happened. Is there any advice you can provide?

  • That is Overdrive/Response Time Compensation (RTC) function in RL/XL series. This technology is based on applying an over-voltage to the liquid crystals to motivate them into their orientation faster. We will usually quote a "grey to grey" (G2G) response time figure on displays using this technology since they are normally the fastest transitions available.

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  • Why don’t you share response times for XL and RL models on your website anymore?

  • On ZOWIE website, we didn’t show response time to XL2546S and XL2546K as well as all our XL & RL series.

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  • Since an official response time spec is not available anymore, what other response related spec should I check if I’m comparing your monitors with models from other brands?

  • There is always a trade off between overdriving the panel to make it faster which results in bad display quality. XL series fully leverage the panel fast response, but also considering an optimized setting for the overall experience. It is suggested that you can check other user's sharing on website, or test it by yourself in person which would be ideal.

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  • Are all ZOWIE monitors or only certain models mercury free?

  • All ZOWIE monitors are mercury free.

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  • What is the difference between FreeSync, FreeSync Premium, and FreeSync Premium Pro (or FreeSync 2)?

  • Please refer to the AMD website for details on differences between various FreeSync versions :

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  • What is XL setting to share? How does it work?

  • XL Setting to Share is proprietary ZOWIE software for select models that allows users to share their display color settings as a profile. This software also allows you to download compatible display settings from other users and save your settings "to go" on a USB drive.

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  • Why is there insect found inside my screen?

  • This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.

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  • Which models are compatible with PS5 and XBOX series X for FreeSync (Premium)?

  • Please refer to the FreeSync (Premium) compatible models listed below.

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  • Does my monitor support NVIDIA G-Sync Compatible?

  • Currently, only XL2540 & XL2740 are listed as GSYNC compatible monitors. For the latest GSYNC compatible monitor list, please visit NVIDIA's website for the latest update.

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  • What VESA mount should I use on this monitor?

  • This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.

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  • Does this monitor support 220V or 110V?

  • All ZOWIE monitors support 100V~240V.

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  • Does this monitor have speaker?

  • No, this monitor does not have a built-in speaker.

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  • Which models are compatible with PS5 and XBOX series X for 1080p@120hz?

  • Please refer to the compatible model list below.

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  • Which inputs are supported by NVIDIA G-Sync Compatible and AMD FreeSync Premium?

  • NVIDIA G-Sync Compatible works only via DisplayPort 1.2 or later version. AMD FreeSync Premium works with HDMI 2.0 and DisplayPort 1.2 or later version.

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  • How can I check if my FreeSync or Adaptive-Sync monitor also supports NVIDIA G-Sync Compatible?

  • Models that support FreeSync (Premium) or Adaptive-Sync function should be G-Sync Compatible. Users may try the settings on the graphic card, but there will be no guarantee from BenQ.

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  • My monitor displays normally. But it can’t keep the input source I selected last time or always shows “No Cable Connected” or “No Signal Detected” after I power off and on my monitor/PC. What should I do?

  • Please check the following:

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  • Why do some games exit when FreeSync Premium / Adaptive-Sync is turned off or on?

  • This is normal behavior, much like making major changes to the graphics settings of a game. When FreeSync Premium is enabled or disabled with a game running, some games will be affected because graphics settings need to be reset for the change to take effect.

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  • Why can’t I set the frequency to 240Hz on my monitor?

  • Please check the following solution :

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  • Why can't I turn on my monitor?

  • If the power LED is on or there is a beep sound:

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  • The monitor shows random colors onscreen when I use an S-switch. What can I do?

  • Please refer to the following steps:

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  • Why can't I save settings under Gamer1, Gamer2, and Gamer3 modes on my monitor?

  • For new K series monitors, the way to save settings via the S Switch has been changed. If Gamer1 is selected, the customized display setting is only saved in the monitor.

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  • Why does my monitor screen show vertical lines or flickering when I enable the FreeSync Premium function? Does my monitor have flaws or malfunctions?

  • It may happen when the user enables the FreeSync Premium function with some NVIDIA graphic cards (G-Sync enabled in the Nvidia control panel). It indicates the synchronizing between the monitor and graphic card.

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  • Why my monitor doesn't work after creating a custom resolution to overclock the hz of the monitor?

  • Any custom resolution/Hz setting may damage your monitor due to out of the operation range different from what the monitor has been designed for, and it may make your monitor out of warranty accordingly.

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