When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.

Personal settings such as windows sensitivity, in-game sensitivity, DPI, & mousepad surface may be the reason for this occurrence. Please test the unit on another PC and/or USB-port and follow these trouble shooing steps.

1. Clean the sensor lens with a brush.

2. Try a different surface for the mouse to track on

3. Test the mouse on a different LOD setting.

 

If the problem persists and the product is still within the warranty period, please contact our support team.