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When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?

Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.


1. Clean the sensor lens with a brush.

2. Test the mouse on a different surface/mousepad.

3. Try a higher LOD setting.

    - Disconnect the mouse, then hold down Button 4 + Button 1 + Button 2 while reconnecting the mouse through USB.

4. Reinstall the mouse driver.

 

If the problem persists and the product is still within the warranty period, please contact our support team.

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S)

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