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G-SR II and G-SR-SE Gris are now available.

When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Clean the sensor lens with a brush.

2. Test the mouse on a different surface/mousepad.

3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires)   

To learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

4. Reinstall the mouse driver.

If the problem persists and the product is still within the warranty period, please contact our support team

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S), EC1-CW (L), EC2-CW (M), EC3-CW (S), FK1 (L), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-B RED V2 (L), FK1-B WHITE (L), FK2-B DIVINA BLUE (M), FK2-B DIVINA PINK (M), FK2-B RED V2 (M), FK2-B WHITE (M), FK2-C (M), ZA11 (L), ZA11-B (L), ZA11-B WHITE (L), ZA11-C (L), ZA11 WHITE (L), ZA12-B (M), ZA12 WHITE (M), ZA13 (S), ZA13-B WHITE (S), ZA13-C (S)

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