When I do fast swipes or angle changes in CS:GO, both my mouse and keyboard disconnect from Windows, then they reconnect.

If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.

If not, please try another computer and/or USB-port and follow these trouble shooting steps.

 

1. Clean the sensor with a brush.

2. Test the mouse on a different LOD setting.

 

If the problem persists and the product is still within the warranty period, please contact our support team.

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S)

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