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ZOWIE ZA13-DW 4K Wireless Mouse for Esports

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  • How can I change the DPI and polling rate on ZOWIE wireless mice?

  • The DPI and the polling rate button is on the bottom of all ZOWIE wireless mouse models.

    U2:

    Press button 6 to switch DPI to your preference: 400/800/1000/1200/1600/3200

    Press button 7 to switch the polling rate to your preference: 125Hz/500Hz/1000Hz

    Learn more

  • Is it a problem if the wireless keeps charging with the USB-C cable or Pogo pin?

  • There is no problem if the battery charges entirely and the device remains plugged in for up to 48 hours. However, keeping devices in a charging state for longer than that regularly can degrade battery performance. 

    Learn more

  • What is the red mark on front of the mouse for?

  • That's where the antenna array for wireless operation is located. Please do not cover or paint over this marking so as to ensure optimal performance. 

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  • Where can ZOWIE mice be purchased?

  • Please visit our WHERE TO BUY page for more information.

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  • The mouse wheel is extremely sensitive when lifting it up and placing it down.

  • There may be an issue with the scroll sensor. If it has any performance or function degradation, please contact us (ZOWIE website/Support/Contact/RMA) if the product is still within the warranty period.

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  • The LED wheel switches colors randomly without pressing or changing the DPI settings.

  • The DPI function/indicator should not act in this sporadic manner. If the product is still within the warranty period, please contact our support team.

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  • The sensor has suddenly become less accurate in game at 1600 dpi. The mouse moves like 400 dpi. What should I do?

  • Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

    1. Reinstall the mouse driver.

    2. Clean the sensor lens with a brush.

    3. Test the mouse on a different LOD setting.  (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

    To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

    If the problem persists and the product is still within the warranty period, please contact our support team.

    Learn more

  • Why does my wireless mouse randomly lag or stuck, how do I fix it?

  • Please follow the steps as follows:

    1. When you are connecting via 4K enhanced receiver: (Please refer to the photo below and the user manual for more detailed information.

       a. Keep the mouse and the receiver aligned in the center for optimal performance.

       b. For optimal performance, use the mouse approximately 20 cm away from the receiver at an angle of 50 degrees (left and right). 

       c. Keep the receiver at least 50 cm away from other possible signal interference such as wireless routers.

    Learn more