We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may learn more about how we use cookies here

Cookie settings

  • On

    Off

    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. See the list of strictly necessary cookies. 

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features. See the list of functional cookies.

  • On

    Off

    Performance and advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below. See the list of performance and advertising cookies.

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may learn more about how we use cookies here

Learn More

The sensor has suddenly become less accurate in game at 1600 dpi. The mouse moves like 400 dpi. What should I do?

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

  1. Reinstall the mouse driver
  2. Clean the sensor lens with a brush.
  3. Test the mouse on a different LOD setting.  (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, DW series)

To learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

If the problem persists and the product is still within the warranty period, please contact our support team.

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S), EC2-C (M), EC2-CW (M), FK1 (L), FK1-B (L), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-B RED V2 (L), FK1-B WHITE (L), FK1-B WHITE V2 (L), FK1-C (L), FK1+-B DIVINA BLUE (XL), FK1-B DIVINA PINK (L), FK1+-B RED V2 (XL), FK2 (M), FK2-B DIVINA PINK (M), FK2-B RED V2 (M), FK2-B DIVINA BLUE (M), EC1-C (L), EC2-C (M), EC3-C (S), U2 (M), FK2-DW, ZA13-DW, S2-DW

Show more Show less

Was this helpful ?

Thanks for letting us know. How would you describe this FAQ?