FAQs

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

Please check the following steps:

 

A. Models with 144/165Hz:

1. For the newer models only with HDMI / DP port, please use a HDMI 1.4 / 2.0 cable or DP 1.2a cable that came with the monitor.
2. For the older models with DVI / DP port, please use a DVI-Dual Link cable or DP 1.2a that came with the monitor.
3. Make sure to update to the latest graphics card driver version.

 

B. Models with 240/280Hz:

1. Make sure to use an HDMI 2.0 or DP 1.2a cable.
2. If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
3. If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
4. Make sure to update to the latest graphics card driver version.
5.  Make sure that your graphics card supports 240/280Hz.

C. Models with 360/400Hz:

1. Make sure to use a DP 1.4 cable that comes with the monitor.
2. Make sure to update to the latest graphics card driver version.
3. Make sure that your graphics card supports 360/400Hz.

D. Models with 540/600Hz:

1. Make sure to use the DP 1.4/HDMI 2.1 cable that came with the monitor.
2. Make sure to update to the latest graphics card driver version.
3. Make sure you are running Windows 11 and that it is up to date.   (Please note that Windows 10 has a limit of 500Hz.)
4. Make sure that your graphics card supports 540/600Hz.

• If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties. Then click the “Monitor” tab, choose your preferred resolution and refresh rate from the “Screen Refresh Rate” list, and click “OK.”
• If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information >  Then choose your preferred refresh rate.

Or you can do the setting via the GPU control panel;

If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose your preferred refresh rate under “refresh rate” option.

Please check the followings:

1. Press the monitor's OSD control keys or 5-way controller and check the Input
    options to see if DisplayPort is selectable. If DisplayPort is not selectable,
    please ensure the DisplayPort cable is properly connected to both devices.

2. If the DisplayPort option is selectable but no signal appears on the screen,
    unplug the cable and plug it back in to allow the monitor to re-detect the
    connection.

3. If the issue persists, try connecting the monitor using HDMI to confirm that
    the monitor functions correctly, then attempt the DisplayPort connection again.

4. Ensure you have updated to the latest graphics card driver and motherboard
    BIOS version. If you cannot update the driver while connected via DisplayPort
    due to no signal, switch connections to HDMI if possible.

5. If possible, test the monitor with multiple devices using DisplayPort and verify
    that at least one device shows a signal. Trying different DisplayPort cables and
    cross-testing the cable with other devices may also help.

6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
    ensure that DisplayPort is set to a resolution and refresh rate supported by the
    monitor.

If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.

This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.

To change the LOD settings for EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C series, please follow the steps below:

Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.

• For a lower LOD: buttons 4 + 1

• For a medium LOD: buttons 5 + 1

• For a higher LOD: buttons 4 + 1 + 2

These cases happen in Valorant while players choose “Scaling by Display” in their graphics card control panel. Since the monitor is a passive device, it passively receives the signal output from a graphics card (which also needs to cooperate with the software). Compatibility issues from games and graphics might also cause the issue.

We have tested the other games like CS2 under the same resolutions, and refresh rate issues won’t happen. The good news is that we have some alternatives for you to solve this problem in Valorant. We suggest you try the following steps:

 

1. Update your graphic card drivers to the lastest version.

2. Run your graphic card control panel applications:

 

# For NVIDIA's graphic card:

A. Select "Adjust desktop size and position" under the "Display" section on the left taskbar.

B. Select "Perform scaling on:" by "GPU"

*Note: you can select a scaling mode like Aspect ratio / Full-screen / No scaling to adjust.

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Clean the sensor lens with a brush.
2. Test the mouse on a different surface/mousepad.
3. Disable "Enhance pointer precision" in your mouse properties
   a) Control Panel > Mouse
   b) Pointer Options > Uncheck Enhance pointer precision 
4. Change LOD settings. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
   To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
5. Reinstall the mouse driver
   a) Control Panel > Mouse > Device Manager
   b) Expand Mice and other pointing devices > Right-click HID-compliant mouse and select uninstall
   c) After that is done, restart your PC.

To check the battery power level, switch to  or  mode from the bottom of the mouse. Alternatively, charge the mouse. The power LED indicators on the mouse will light up and show the battery power level.

Test the mouse on a different LOD setting.

An all-black surface is an ideal color for tracking. If the mousepad has a lot of different colors, this sometimes interferes with the sensors.

And also, a dirty mousepad may impact the sensor detection, please use a wet cloth to clean your mousepad regularly.

And also, a damaged mousepad surface will impact the mouse sensor detection as well; if any issue happens, please try the mouse on a different mousepad to clarify the issue.

Make sure the mouse is UNPLUGGED.