FAQs

Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400Hz)?

Why is there insect found inside my screen?

This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.

How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

The mouse works fine when moving up or down, but when the mouse points in any other direction, the sensor lags, stops entirely, or moves at 1/3 speed. What should I do?

Why can’t I set the frequency to 144Hz on my XL2411/XL2411P?

Please check the following:

How do you adjust the report (polling) rate (Hz)?

Make sure the mouse is UNPLUGGED.

Is there any reason why my mouse doesn't work well on the mousepad I am using?

How do I run 144hz on XL2411P?

XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.