FAQs

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400, 540, 600Hz)?

Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?

Why is there insect found inside my screen?

This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.

How do you change the LOD (Lift Off Distance) setting of the mouse?

While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?

The mouse works fine when moving up or down, but when the mouse pointed to all other directions, the sensor lags, stops entirely or moves at 1/3 the speed. What should I do?

How can I check the battery level for my wireless mouse?

Is there any reason why my mouse doesn't work well on the mousepad I am using?

How do you adjust the report (polling) rate (Hz)?

Make sure the mouse is UNPLUGGED.