My mouse freezes randomly, and the DPI fluctuates occasionally. What should I do?
Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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1. Reinstall the mouse driver
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2. Clean the sensor lens with a brush.
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3. Test the mouse on a different Hz setting.
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If the problem persists and the product is still within the warranty period, please contact our support team.