When moving the mouse on the mousepad, sometimes there is lag. But when I rotate the mousepad and swipe in the same place, it works fine again. What should I do?

Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.

 

1. Clean the sensor lens with a brush.

2. Test the mouse on a different surface/mousepad.

3. Disable "Enhance pointer precision" in your mouse properties

    a) Control Panel > Mouse

    b) Pointer Options > Uncheck Enhance pointer precision 

4. Test the mouse on a different Hz.  Make sure the mouse is UNPLUGGED.

    a) 125 Hz: Hold mouse 4+5 and plug the mouse into USB.

    b) 500 Hz: Hold mouse 5 and plug the mouse into USB. 

    c) 1,000 Hz: Hold mouse 4 and plug the mouse into USB. (Only do this if you have previously changed to 125 or 500 Hz).

5. Change LOD settings.

    a) If you feel the lift-off distance is too low:

        • Please disconnect the mouse, then hold down M4 + M1 + M2 while reconnecting the mouse through USB 

    b) If you feel the lift-off distance is too high:

        • Please disconnect the mouse, then hold down M4 + M1 while reconnecting the mouse through USB 

    c) If you want to back to standard setting:

        • Please disconnect the mouse, then hold down M5 + M1 while reconnecting the mouse through USB 

    d) For plastic-pad:

        • Please disconnect the mouse, then hold down M4 + M2 while reconnecting the mouse through USB. 

6. Reinstall the mouse driver

    a) Control Panel > Mouse > Device Manager

    b) Expand Mice and other pointing devices > Right click HID-compliant mouse and select uninstall

    c) After that is done, restart your PC.