My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Reinstall the mouse driver
2. Clean the sensor lens with a brush.
3. Test the mouse on a different Hz setting.
If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).