Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?

Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.

1. Reinstall the mouse driver

2. Clean the sensor lens with a brush.

3. Test the mouse on a different LOD setting.

 

If the problem persists and the product is still within the warranty period, please contact our support team.

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S)

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