We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here

Cookie settings

  • Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. See the list of strictly necessary cookies. 

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features. See the list of functional cookies.

  • On

    Off

    Performance and advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below. See the list of performance and advertising cookies.

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here

Cookies setting
G-SR II and G-SR-SE Gris are now available.

Is there any reason why my mouse doesn't work well on the mousepad I am using?

Test the mouse on a different LOD setting.

An all-black surface is an ideal color for tracking. If the mousepad has a lot of different colors, this sometimes interferes with the sensors.

And also, a dirty mousepad may impact the sensor detection, please use a wet cloth to clean your mousepad regularly.

And also, a damaged mousepad surface will impact the mouse sensor detection as well; if any issue happens, please try the mouse on a different mousepad to clarify the issue.

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S), EC1-CW (L), EC2-CW (M), EC3-CW (S), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-B WHITE (L), FK2-B DIVINA BLUE (M), FK2-B RED V2 (M), FK2 WHITE (M), EC1 TYLOO (L), ZA11 (L), ZA11-B WHITE (L), ZA11-B (L), ZA12 (M), ZA12-B (M), ZA13 (S), ZA13-B WHITE (S), ZA13-C (S)

Show more Show less

Was this helpful ?

Thanks for your feedback.