XL2536

  • I sometimes feel headaches or eyes soreness while using the monitor. What can be adjusted to alleviate the discomfort if I feel unwell?

  • Since everyone is unique, and have different vision conditions and sensation on color and brightness. Thus, The cause of the discomfort to everyone may be very different. Even if the monitor has the same settings and displays the same image, some people may feel uncomfortable, while others may not. Following are a few tips, and we suggest you can try to adjust to alleviate the discomfort condition:
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  • What is the optimal Hz performance for users to turn on the "DyAc", "DyAc+" or "Blur Reduction" function in the OSD?

  • The optimized performance of the "DyAc" or "Blur Reduction"  function is when your system could support the refresh rate above 100Hz and stably output above 100 fps. If you want to enable this function, we suggest that your system should be able to support 100Hz above and output more than 100 fps stably.

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  • Does DyAc / DyAc+ work on console?

  • DyAc is optimized when the input video refresh rate is above 100Hz.

    Please make sure that your console/game can support over 100Hz  and output more than 100 fps stably. The higher refresh rate will provide better DyAc performance.

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  • I don't like default color settings, what should I do?

  • The default color mode is "FPS1" mode, which is fine-tuned for scenes in CS:GO. 

    *in some regions, the default color is set to "ECO" mode to meet the regulatory requirements.

    *For XL-X models, "FPS1" mode is fine-tuned for CS2.
     

    If your preference is far from those preset settings, you may try the “Standard" mode color first and further customize it to your preferred settings.

    We highly encourage you to contact us on social media if you need further assistance.

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  • My Laptop or graphic card doesn't have a DP port, can I buy an adapter for running 144Hz or higher Hz?

  • It is highly unrecommended to use 3rd party video cable/adapters as not all of them have been tested and there could be compatibility problem, especially different cables spec and quality may vary. Please feel free to contact our online service for more assistance.

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  • Can I use any adapter to switch signals or different port types between the monitor and connected devices?

  • We do not recommend using 3rd party switchers or adapters as not all of them have been tested and there could be a compatibility issue, especially when different cable differ in specifications and quality. Please feel free to contact our online service team for more assistance.

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  • Why does the recorded screen video flicker when I record it with my phone?

  • This is normal behavior when the DyAc  function, which uses blacklight control technology to reduce the motion blur of the monitor, is enabled. If you can see flickering or moving scanning lines: it comes from the camera sensor and the monitor having a different scanning frequency.

    The line direction could be horizontal or vertical, this is typically related to the camera direction (placing the camera vertically or horizontally) or how the camera sensor behavior is designed.

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  • What does the "Profile to Go" feature available on select gaming monitors mean?

  • Profile to Go is a S Switch-related function on selected XL series models which allows you to save your preferred monitor display settings and apply them to a different monitor of the same model. 

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  • What is the difference between DyAc and DyAc+?

  • DyAc+ is based on this same technology (DyAc) and through panel optimization (with little faster panel response), provides gamers with a different option for actions such as spray control.
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  • When I use the monitor with AMA function , its leaves a shade when scrolling the page, when turning OFF the AMA , the shadows issue doesn't happened. Is there any advice you can provide?

  • That is Overdrive/Response Time Compensation (RTC) function in RL/XL series. This technology is based on applying an over-voltage to the liquid crystals to motivate them into their orientation faster. We will usually quote a "grey to grey" (G2G) response time figure on displays using this technology since they are normally the fastest transitions available.
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  • Why don’t you share response times for XL and RL models on your website anymore?

  • On ZOWIE website, we didn’t show response time to XL2546S and XL2546K as well as all our XL & RL series.
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  • Since an official response time spec is not available anymore, what other response related spec should I check if I’m comparing your monitors with models from other brands?

  • There is always a trade off between overdriving the panel to make it faster which results in bad display quality. XL series fully leverage the panel fast response, but also considering an optimized setting for the overall experience. It is suggested that you can check other user's sharing on website, or test it by yourself in person which would be ideal.
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  • Are all ZOWIE monitors or only certain models mercury free?

  • All ZOWIE monitors are mercury free.
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  • Why is there insect found inside my screen?

  • This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.
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  • Which models are compatible with PS5 and Xbox Series X/S for Variable Refresh Rate (VRR)?

  • Please refer to the Variable Refresh Rate (VRR) models listed below.

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  • Is there any model that can support Display Pilot?

  • Sorry, the Display Pilot software has been phased out and we do not update it any longer.
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  • Does my monitor support NVIDIA G-Sync Compatible?

  • Currently, only XL2540 & XL2740 are listed as G-Sync Compatible monitors.

    For the latest G-Sync Compatible monitor list, please visit NVIDIA's website for the latest update.

     

    But if your ZOWIE monitor has Adaptive-Sync / FreeSync Premium function, you can still enable the VRR feature with NVIDIA graphic cards.

    Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync):

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  • What VESA mount should I use on this monitor?

  • This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.
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  • Does this monitor support 220V or 110V?

  • All ZOWIE monitors support 100V~240V.
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  • Does this monitor have speaker?

  • No, this monitor does not have a built-in speaker.
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  • Which models are compatible with PS5 and Xbox Series X for 1080p @ 120hz?

  • Please refer to the compatible model list below.
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  • Why can't I turn on my monitor?

  • If the power LED is on or there is a beep sound:
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  • Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?

  • Please check the followings:

    1. Press the monitor's OSD control keys or 5-way controller and check the Input
        options to see if DisplayPort is selectable. If DisplayPort is not selectable,
        please ensure the DisplayPort cable is properly connected to both devices.

    2. If the DisplayPort option is selectable but no signal appears on the screen,
        unplug the cable and plug it back in to allow the monitor to re-detect the
        connection.

    3. If the issue persists, try connecting the monitor using HDMI to confirm that
        the monitor functions correctly, then attempt the DisplayPort connection again.

    4. Ensure you have updated to the latest graphics card driver and motherboard
        BIOS version. If you cannot update the driver while connected via DisplayPort
        due to no signal, switch connections to HDMI if possible.

    5. If possible, test the monitor with multiple devices using DisplayPort and verify
        that at least one device shows a signal. Trying different DisplayPort cables and
        cross-testing the cable with other devices may also help.

    6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
        ensure that DisplayPort is set to a resolution and refresh rate supported by the
        monitor.

    If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.

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  • Why my monitor doesn't work after creating a custom resolution to overclock the hz of the monitor?

  • Any custom resolution/Hz setting may damage your monitor due to out of the operation range different from what the monitor has been designed for, and it may make your monitor out of warranty accordingly.
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  • How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400Hz)?

  • Please check the following steps:

     

    A. Models with 144/165Hz:

    1. For the newer models only with HDMI / DP port, please use a HDMI 1.4 / 2.0 cable or DP 1.2a cable that came with the monitor.
    2. For the older models with DVI / DP port, please use a DVI-Dual Link cable or DP 1.2a that came with the monitor.
    3. Make sure to update to the latest graphics card driver version.

     

    B. Models with 240/280Hz:

    1. Make sure to use an HDMI 2.0 or DP 1.2a cable.
    2. If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
    3. If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
    4. Make sure to update to the latest graphics card driver version.
    5.  Make sure that your graphics card supports 240Hz.

     

    C. Models with 360/400Hz:

    1. Make sure to use a DP 1.4 cable that comes with the monitor.
    2. Make sure to update to the latest graphics card driver version.
    3. Make sure that your graphics card supports 360Hz.

     

    D. Models with 540Hz:

    1. Make sure to use the DP 1.4/HDMI 2.1 cable that came with the monitor.
    2. Make sure to update to the latest graphics card driver version.
    3. Make sure you are running Windows 11 and that it is up to date.   (Please note that Windows 10 has a limit of 500Hz.)
    4. Make sure that your graphics card supports 540Hz.

     

    If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties.

    Then click the “Monitor” tab, choose your preferred resolution and 144/165/240/360Hz refresh rate from the “Screen Refresh Rate” list, and click “OK.”

    If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Choose a refresh rate. Then choose your 144/165/240/360/540Hz refresh rate.

    Or you can do the setting via the GPU control panel;

    If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose “144/165/240/360/540Hz” under “refresh rate” option.

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