XL2536

Since everyone is unique, and have different vision conditions and sensation on color and brightness. Thus, The cause of the discomfort to everyone may be very different. Even if the monitor has the same settings and displays the same image, some people may feel uncomfortable, while others may not. Following are a few tips, and we suggest you can try to adjust to alleviate the discomfort condition:

The optimized performance of the "DyAc" or "Blur Reduction"  function is when your system could support the refresh rate above 100Hz and stably output above 100 fps. If you want to enable this function, we suggest that your system should be able to support 100Hz above and output more than 100 fps stably.

DyAc is optimized when the input video refresh rate is above 100Hz.

Please make sure that your console/game can support over 100Hz  and output more than 100 fps stably. The higher refresh rate will provide better DyAc performance.

The default color mode is "FPS1" mode, which is fine-tuned for scenes in CS:GO. 

*in some regions, the default color is set to "ECO" mode to meet the regulatory requirements.

*For XL-X models, "FPS1" mode is fine-tuned for CS2.
 

If your preference is far from those preset settings, you may try the “Standard" mode color first and further customize it to your preferred settings.

We highly encourage you to contact us on social media if you need further assistance.

It is highly unrecommended to use 3rd party video cable/adapters as not all of them have been tested and there could be compatibility problem, especially different cables spec and quality may vary. Please feel free to contact our online service for more assistance.

We do not recommend using 3rd party switchers or adapters as not all of them have been tested and there could be a compatibility issue, especially when different cable differ in specifications and quality. Please feel free to contact our online service team for more assistance.

This is normal behavior when the DyAc  function, which uses blacklight control technology to reduce the motion blur of the monitor, is enabled. If you can see flickering or moving scanning lines: it comes from the camera sensor and the monitor having a different scanning frequency.

The line direction could be horizontal or vertical, this is typically related to the camera direction (placing the camera vertically or horizontally) or how the camera sensor behavior is designed.

Profile to Go is a S Switch-related function on selected XL series models which allows you to save your preferred monitor display settings and apply them to a different monitor of the same model. 

DyAc+ is based on this same technology (DyAc) and through panel optimization (with little faster panel response), provides gamers with a different option for actions such as spray control.

That is Overdrive/Response Time Compensation (RTC) function in RL/XL series. This technology is based on applying an over-voltage to the liquid crystals to motivate them into their orientation faster. We will usually quote a "grey to grey" (G2G) response time figure on displays using this technology since they are normally the fastest transitions available.

On ZOWIE website, we didn’t show response time to XL2546S and XL2546K as well as all our XL & RL series.

There is always a trade off between overdriving the panel to make it faster which results in bad display quality. XL series fully leverage the panel fast response, but also considering an optimized setting for the overall experience. It is suggested that you can check other user's sharing on website, or test it by yourself in person which would be ideal.

All ZOWIE monitors are mercury free.

This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.

Please refer to the Variable Refresh Rate (VRR) models listed below.

Sorry, the Display Pilot software has been phased out and we do not update it any longer.

Currently, only XL2540 & XL2740 are listed as G-Sync Compatible monitors.

For the latest G-Sync Compatible monitor list, please visit NVIDIA's website for the latest update.

 

But if your ZOWIE monitor has Adaptive-Sync / FreeSync Premium function, you can still enable the VRR feature with NVIDIA graphic cards.

Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync):

This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.

All ZOWIE monitors support 100V~240V.

No, this monitor does not have a built-in speaker.

Please refer to the compatible model list below.

If the power LED is on or there is a beep sound:

Please check the followings:

1. Press the monitor's OSD control keys or 5-way controller and check the Input
    options to see if DisplayPort is selectable. If DisplayPort is not selectable,
    please ensure the DisplayPort cable is properly connected to both devices.

2. If the DisplayPort option is selectable but no signal appears on the screen,
    unplug the cable and plug it back in to allow the monitor to re-detect the
    connection.

3. If the issue persists, try connecting the monitor using HDMI to confirm that
    the monitor functions correctly, then attempt the DisplayPort connection again.

4. Ensure you have updated to the latest graphics card driver and motherboard
    BIOS version. If you cannot update the driver while connected via DisplayPort
    due to no signal, switch connections to HDMI if possible.

5. If possible, test the monitor with multiple devices using DisplayPort and verify
    that at least one device shows a signal. Trying different DisplayPort cables and
    cross-testing the cable with other devices may also help.

6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
    ensure that DisplayPort is set to a resolution and refresh rate supported by the
    monitor.

If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.

Any custom resolution/Hz setting may damage your monitor due to out of the operation range different from what the monitor has been designed for, and it may make your monitor out of warranty accordingly.

Please check the following steps:

 

A. Models with 144/165Hz:

1. For the newer models only with HDMI / DP port, please use a HDMI 1.4 / 2.0 cable or DP 1.2a cable that came with the monitor.
2. For the older models with DVI / DP port, please use a DVI-Dual Link cable or DP 1.2a that came with the monitor.
3. Make sure to update to the latest graphics card driver version.

 

B. Models with 240/280Hz:

1. Make sure to use an HDMI 2.0 or DP 1.2a cable.
2. If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
3. If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
4. Make sure to update to the latest graphics card driver version.
5.  Make sure that your graphics card supports 240Hz.

 

C. Models with 360/400Hz:

1. Make sure to use a DP 1.4 cable that comes with the monitor.
2. Make sure to update to the latest graphics card driver version.
3. Make sure that your graphics card supports 360Hz.

 

D. Models with 540Hz:

1. Make sure to use the DP 1.4/HDMI 2.1 cable that came with the monitor.
2. Make sure to update to the latest graphics card driver version.
3. Make sure you are running Windows 11 and that it is up to date.   (Please note that Windows 10 has a limit of 500Hz.)
4. Make sure that your graphics card supports 540Hz.

 

If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties.

Then click the “Monitor” tab, choose your preferred resolution and 144/165/240/360Hz refresh rate from the “Screen Refresh Rate” list, and click “OK.”

If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Choose a refresh rate. Then choose your 144/165/240/360/540Hz refresh rate.

Or you can do the setting via the GPU control panel;

If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose “144/165/240/360/540Hz” under “refresh rate” option.