Personal settings such as windows sensitivity, in-game sensitivity, DPI, & mousepad surface may be the reason for this occurence. Please test the unit on another PC and/or USB-port and follow these trouble shooing steps.

1. Clean the sensor lens with a brush.
2. Try a different surface for the mouse to track on
3. Test the mouse on a different LOD setting.

If the problem persists and the product is still within the warranty period, please contact our support team.