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Home / Support / FAQ List / Troubleshooting

After plugging in my mouse to a PC, the mouse disconnects from the system after a while.

1. Please try another USB-port and/or PC,and also remove and then reinstall the USB mouse driver by windows device manager.
2. please update the motherbaord driver

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).