We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may learn more about how we use cookies here

Cookie settings

  • On

    Off

    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. See the list of strictly necessary cookies. 

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features. See the list of functional cookies.

  • On

    Off

    Performance and advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below. See the list of performance and advertising cookies.

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may learn more about how we use cookies here

Learn More

After plugging in my mouse to a PC, the mouse disconnects from the system after a while.

1. Please try another USB-port and/or PC, and also remove and then reinstall the USB mouse
    driver by windows device manager. 

2. please update the motherboard driver

If the problem persists and the product is still within the warranty period, please contact us
(ZOWIE website/Support/Contact/RMA).

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S), EC1 (L), EC1 TYLOO (L), EC1-B (L), EC1-B CS:GO (L), EC1-B DIVINA BLUE (L), EC1-B DIVINA PINK (L), EC2 (M), EC2 TYLOO (M), EC2-B (M), EC2-B CS:GO (M), EC2-B DIVINA BLUE (M), EC1-B DIVINA BLUE (L), FK1+-B (XL), FK1+-B DIVINA BLUE (XL), FK1+-B DIVINA PINK (XL), FK1-B (L), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK2-B (M), FK2-B DIVINA PINK (M), FK2-B DIVINA BLUE (M), S1 (M), S1 DIVINA BLUE (M), S1 DIVINA PINK (M), S2 (S), S2 DIVINA BLUE (S), S2 DIVINA PINK (S), ZA11-B (L), ZA12-B (M), ZA13-B (S), EC1-C (L), EC2-C (M), EC3-C (S), FK1+-C (XL), FK1-C (L), FK2-C (M), S1-C (M), S2-C (S), ZA11-C (L), ZA12-C (M), ZA13-C (S), EC2-B DIVINA PINK (M), EC1-CW (L), EC2-CW (M), EC3-CW (S), U2 (M)

Show more Show less

Was this helpful ?

Thanks for letting us know. How would you describe this FAQ?