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ZOWIE ZA11 Mouse for Esports White Edition

  • How do you change the LOD (Lift Off Distance) setting of the mouse?

  • To change the LOD settings for EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C series, please follow the steps below:

    Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.

    • For a lower LOD: buttons 4 + 1

    • For a medium LOD: buttons 5 + 1

    • For a higher LOD: buttons 4 + 1 + 2

    Learn more

  • The cursor on the screen shakes and starts moving on its own without touching the mouse or with my hand just resting on it.

  • If two mice are connected to the PC at the same time, please unplug one mouse and check if the symptom persists.

    If using only one mouse, please test the unit on another PC and/or USB-port. 

    Also, please follow these troubleshooting steps:

    1. Use compressed air to eject any particles that may be interfering with the sensor.  
    2. Clean the sensor lens with a brush.
    3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, DW series)

    To learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

    If the problem persists and the product is still within the warranty period, please contact our support team.

    Learn more

  • When I do fast swipes or angle changes in the game, my mouse disconnects from Windows, then they reconnect.

  • If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.

    If not, please try another computer and/or USB-port and follow these troubleshooting steps.

    1. Clean the sensor with a brush.
    2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

    To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

    If the problem persists and the product is still within the warranty period, please contact our support team.

    Learn more

  • When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?

  • Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

    1. Clean the sensor lens with a brush.
    2. Test the mouse on a different surface/mousepad.
    3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, DW series)   
      learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?
    4. Reinstall the mouse driver.
      If the problem persists and the product is still within the warranty period, please contact our support team

     

     

     

    Learn more