We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here

Cookie settings

  • On

    Off

    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. See the list of strictly necessary cookies. 

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features. See the list of functional cookies.

  • On

    Off

    Performance and advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below. See the list of performance and advertising cookies.

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here

Cookies setting

Why can’t I set the frequency to 240Hz/280Hz/360Hz/400Hz on my monitor?

Solution

For 240Hz/280Hz models, please check the following:

  1. Make sure to use an HDMI 2.0 or DP 1.2a cable.
  2. If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
  3. If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
  4. Make sure to update to the latest graphics card driver version.
  5. Make sure that your graphics card supports 240Hz.
  6. Install the monitor driver from ZOWIE official website. 
  7. Please contact us (ZOWIE website: contact/RMA ) for further assistance if all you've tried all the above.
ESD Refresh Rate 240Hz

For 360Hz/400Hz models, please check the following:

  1. Make sure to use a DP 1.4 cable. (note: HDMI 2.0 port only supports up to 240Hz)
  2. If a DP 1.4 cable is used, make sure to use the one bundled by BenQ.
  3. Make sure to update to the latest graphics card driver version.
  4. Make sure that your graphics card supports 360Hz/400Hz.
  5. Install the monitor driver from the ZOWIE official website. 
  6. Please contact us (ZOWIE website: contact/RMA ) for further assistance if all you've tried all the above.


You can watch this video below to learn how to install monitor driver:

Applicable Models

XL2540 (24.5"), XL2540K (24.5"), XL2546 (24.5"), XL2546K (24.5"), XL2546S (24.5"), XL2740 (27"), XL2746S (27"), XL2746K (27")

Was this helpful ?

Thanks for letting us know. How would you describe this FAQ?