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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here

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Is there any reason why my mouse doesn't work well on the mousepad I am using?

Test the mouse on a different LOD setting.

An all-black surface is an ideal color for tracking. If the mousepad has a lot of different colors, this sometimes interferes with the sensors.

And also, a dirty mousepad may impact the sensor detection, please use a wet cloth to clean your mousepad regularly.

And also, a damaged mousepad surface will impact the mouse sensor detection as well; if any issue happens, please try the mouse on a different mousepad to clarify the issue.

Applicable Models

EC1-A (L), EC2-A (M), FK1 (L), FK1+ (XL), FK2 (M), ZA11 (L), ZA12 (M), ZA13 (S), EC1-CW (L), EC2-CW (M), EC3-CW (S), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-B WHITE (L), FK2-B DIVINA BLUE (M), FK2-B RED V2 (M), FK2 WHITE (M), EC1 TYLOO (L), ZA11 (L), ZA11-B WHITE (L), ZA11-B (L), ZA12 (M), ZA12-B (M), ZA13 (S), ZA13-B WHITE (S), ZA13-C (S), U2 (M)

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