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FAQs
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Popular FAQs
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How can I check the battery level for my wireless mouse?
To check the battery power level, switch to
or 
mode from the bottom of the mouse. Alternatively, charge the mouse. The power LED indicators on the mouse will light up and show the battery power level.... -
Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?
Please check the followings:
1. Press the monitor's OSD control keys or 5-way controller and check the Input
options to see if DisplayPort is selectable. If DisplayPort is not selectable,
please ensure the DisplayPort cable is properly connected to both devices.2. If the DisplayPort option is selectable but no signal appears on the screen,
unplug the cable and plug it back in to allow the monitor to re-detect the
connection.3. If the issue persists, try connecting the monitor using HDMI to confirm that
the monitor functions correctly, then attempt the DisplayPort connection again.4. Ensure you have updated to the latest graphics card driver and motherboard
BIOS version. If you cannot update the driver while connected via DisplayPort
due to no signal, switch connections to HDMI if possible.5. If possible, test the monitor with multiple devices using DisplayPort and verify
that at least one device shows a signal. Trying different DisplayPort cables and
cross-testing the cable with other devices may also help.6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
ensure that DisplayPort is set to a resolution and refresh rate supported by the
monitor.If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance....
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How to Find Your Product Serial Number
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When I use the monitor with AMA function , its leaves a shade when scrolling the page, when turning OFF the AMA , the shadows issue doesn't happened. Is there any advice you can provide?
That is Overdrive/Response Time Compensation (RTC) function in RL/XL series. This technology is based on applying an over-voltage to the liquid crystals to motivate them into their orientation faster. We will usually quote a "grey to grey" (G2G) response time figure on displays using this technology since they are normally the fastest transitions available. -
How can I tell the current DPI and Report rate?
There's a switch button to show the current DPI and Report rate.- For wired mouse...
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How do you adjust the report (polling) rate (Hz)?
Make sure the mouse is UNPLUGGED.... -
Does the XL2411 support the "Blur Reduction" function? How do I enable this feature?
XL2411 supports the "Blur Reduction" function. The default setting is set to "Off". To enable this function, please go to OSD > Picture > Blur Reduction > select "ON". -
How do you change the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings for EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C series, please follow the steps below:
Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.
• For a lower LOD: buttons 4 + 1
• For a medium LOD: buttons 5 + 1
• For a higher LOD: buttons 4 + 1 + 2...
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While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?
These cases happen in Valorant while players choose “Scaling by Display” in their graphics card control panel. Since the monitor is a passive device, it passively receives the signal output from a graphics card (which also needs to cooperate with the software). Compatibility issues from games and graphics might also cause the issue.
We have tested the other games like CS2 under the same resolutions, and refresh rate issues won’t happen. The good news is that we have some alternatives for you to solve this problem in Valorant. We suggest you can try the following steps:
1. Update your graphic card drivers to the last version.
2. Run your graphic card control panel applications:
# For NVIDIA's graphic card:
A. Select "Adjust desktop size and position" under the "Display" section on the left taskbar.
B. Select "Perform scaling on:" by "GPU"
*Note: you can select a scaling mode like Aspect ratio / Full-screen / No scaling to adjust....