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ZOWIE FK2 Mouse for Esports
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Can I clean my mouse by alcohol?
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It is suggested to use baby wipe (non-alcohol) or wet towel to clean your mouse surface; please do not use shampoo or alcohol or otherwise you may damage the surface coating; and also, when you clean by wet cloth, please avoid water going inside the mouse, or it will damage the circuit inside the mouse.
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How do you change/reset the LOD (Lift Off Distance) setting of the mouse?
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How do you disable "Enhance pointer precision" from the mouse properties?
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How do you adjust the report (polling) rate (Hz)?
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Make sure the mouse is UNPLUGGED.
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How to reinstall the mouse driver?
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Can I change the default setting of the side buttons (Button 4 & Button 5) in Windows, Mac or in Games?
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How can I tell the current DPI?
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How do I confirm if my mouse has potential double click risk based on the announcement?
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Please provide the S/N to BenQ or the Retailer for verification. Risk groups are serial numbers beginning with GBFBGxxxxxxxx and GBWCFxxxxxxxx.
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How do I register the mouse for warranty?
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I am experiencing a double click on my mouse.
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How do you replace the mousefeet?
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The middle mouse button (wheel) is not working in Windows, but the click is normal and not loose. Is this problem due to Windows, hardware, or the mouse button?
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The mouse is not active when booting up the computer, I've already tried on different USB ports.
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I have the mouse wheel bound to JUMP in the game, and it jumps randomly even without touching the wheel, or when placing the mouse down after movement across the pad.
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The mouse button is stuck as if it is being held down the entire time.
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The scroll is loose and makes sounds when moving the mouse quickly.
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My mouse isn't recognized by the PC. The message says "Unknown USB-Device"
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The cursor is stuck at the screen edge and won't move back to the screen area without disconnecting and reconnecting the USB plug.
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What should I do if the mousefeet skates have fallen off?
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The new mouse is not even on a flat surface and unsteady when clicking.
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The scroll wheel is making noise and the wheel button does not register when clicking.
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The scroll wheel frequently gets stuck when clicking on the wheel button.
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The scroll wheel gets stuck and is stiff when scrolling up and down.
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My cursor skipping and /or stuttering, what can I do to solve this issue?
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The cursor moves erratically or rapidly around the screen.
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Please test the unit on another PC and/or another USB-port, and follow these trouble shooting steps.
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After plugging in my mouse to a PC, the mouse disconnects from the system after a while.
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I seem to have a problem with my mouse cable, and the mouse doesn't work anymore.
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Please test the unit on another PC and/or another USB-port. If the problem still persists, please contact us (ZOWIE website/Support/Contact/RMA), we would like to know more details of the issue you mentioned, and then provide assistance accordingly.
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The side buttons do not work properly and need to be pressed unreasonably hard to function.
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This is abnormal, if the mouse is till within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
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The left/right/side button has stopped working.
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There may be an issue with the switch or the PCB. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).
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The cursor on the screen shakes and starts moving on its own without touching the mouse or with my hand just resting on it.
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If two mice are connected to the PC at the same time, please unplug one mouse and check if the symptom persists.
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When I do fast swipes or angle changes in CS:GO, both my mouse and keyboard disconnect from Windows, then they reconnect.
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If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.
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The mouse has been working intermittently. Applying force against the mousepad seems to get it back in working order, and the issue does seem slightly diminished at higher DPI settings.
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Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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The mouse wheel is extremely sensitive when lifting it up and placing it down.
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There may be an issue with the scroll sensor. If it has any performance or function degradation, please contact us (ZOWIE website/Support/Contact/RMA) if the product is still within the warranty period.
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Is there any reason why my mouse doesn't work well on the mousepad I am using?
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An all-black surface is the ideal color for tracking. If the mousepad has a lot of different colors, this sometimes interferes with the sensors.
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The LED wheel switches colors randomly without pressing or changing the DPI settings.
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The DPI function/indicator should not act in this sporadic manner. If the product is still within the warranty period, please contact our support team.
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How come my mouse is not working well on a desk surface?
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The ZOWIE mouse sensor needs a mousepad for the best performance.
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In comparison to the right button, the left button makes a strange sound and feels different when clicking.
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Both buttons should have the same actuation feedback. If one sound is different from the other, it is possible due to the manufacturing tolerance, or our adjustment in our production as to make a consistent clicking feeling (consistent sound is not our main focus).
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There is no LED indicator when the DPI setting is set to 1600.
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The BLUE LED may be defective. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA)
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In game, when I shoot and try to quickly swap weapons with the mouse wheel, it won't register the movement when scrolling.
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Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?
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Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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The sensor has suddenly become less accurate in game at 1600 dpi. The mouse moves like 400 dpi. What should I do?
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Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?
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Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?
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Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.
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Personal settings such as windows sensitivity, in-game sensitivity, DPI, & mousepad surface may be the reason for this occurrence. Please test the unit on another PC and/or USB-port and follow these trouble shooing steps.
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When moving the mouse on the mousepad, sometimes there is lag. But when I rotate the mousepad and swipe in the same place, it works fine again. What should I do?
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Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
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The mouse works fine when moving up or down, but when the mouse points in any other direction, the sensor lags, stops entirely, or moves at 1/3 speed. What should I do?
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Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
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