We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may learn more about how we use cookies here

Cookie settings

  • On

    Off

    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. See the list of strictly necessary cookies. 

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features. See the list of functional cookies.

  • On

    Off

    Performance and advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below. See the list of performance and advertising cookies.

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may learn more about how we use cookies here

Learn More
Subscribe to ZOWIE's Newsletters to receive the latest news and knowledge AT FIRST HAND .

ZOWIE ZA12 Mouse for Esports White Edition

  • The cursor on the screen shakes and starts moving on its own without touching the mouse or with my hand just resting on it.

  • If two mice are connected to the PC at the same time, please unplug one mouse and check if the symptom persists.

    If using only one mouse, please test the unit on another PC and/or USB-port. 

    Also, please follow these troubleshooting steps:

    1. Use compressed air to eject any particles that may be interfering with the sensor.  

    2. Clean the sensor lens with a brush.

    3. Test the mouse on a different LOD setting. For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

    To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

    If the problem persists and the product is still within the warranty period, please contact our support team.

    Learn more

  • How come my mouse is not working well on a desk surface?

  • The ZOWIE mouse sensor needs a mousepad for the best performance.

    Learn more

  • When I lift the mouse from my mouse pad then place it back down, the sensor fails to register the mouse for a second or two. What should I do?

  • Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

    1. Clean the sensor lens with a brush.

    2. Test the mouse on a different surface/mousepad.

    3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)   
    To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

    4. Reinstall the mouse driver.

    If the problem persists and the product is still within the warranty period, please contact our support team.

     

     

     

    Learn more