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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may learn more about how we use cookies here

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ZOWIE ZA12-B Mouse for Esports White Edition

  • When I do fast swipes or angle changes in the game, my mouse disconnects from Windows, then they reconnect.

  • If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.

    If not, please try another computer and/or USB-port and follow these troubleshooting steps:

    1. Clean the sensor with a brush.

    2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

    To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

    If the problem persists and the product is still within the warranty period, please contact our support team.

    Learn more

  • How come my mouse is not working well on a desk surface?

  • The ZOWIE mouse sensor needs a mousepad for the best performance.

    Learn more

  • Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?

  • Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

    1. Reinstall the mouse driver.

    2. Clean the sensor lens with a brush.

    3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

    To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

    If the problem persists and the product is still within the warranty period, please contact our support team.

    Learn more