When I do fast swipes or angle changes in the game, my mouse disconnects from Windows, then they reconnect.

If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.

If not, please try another computer and/or USB-port and follow these troubleshooting steps.

1. Clean the sensor with a brush.
2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires,  U2, DW series)

To learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

If the problem persists and the product is still within the warranty period, please contact our support team.

If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again.

If not, please try another computer and/or USB-port and follow these troubleshooting steps.

1. Clean the sensor with a brush.

2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires)

To learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

If the problem persists and the product is still within the warranty period, please contact our support team.