Please test the unit on another PC and/or another USB-port, and follow these troubleshooting steps.

1. Clean the sensor lens with a brush

2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires)

    To learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

If the problem persists and the product is still within the warranty period, please contact our support team.