Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?
Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.
1. Reinstall the mouse driver
2. Clean the sensor lens with a brush.
3. Test the mouse on a different LOD setting.
If the problem persists and the product is still within the warranty period, please contact our support team.
1. Reinstall the mouse driver
2. Clean the sensor lens with a brush.
3. Test the mouse on a different LOD setting.
If the problem persists and the product is still within the warranty period, please contact our support team.