The mouse is not active when booting up the computer, I've already tried on different USB ports.

Please test the unit on another PC. If the problem persists, there may be an issue with the PCB or cable.

If the product is still within the warranty period, please contact our support team.

Applicable Models

EC1 (L), EC1 TYLOO (L), EC1-A (L), EC1-B (L), EC1-B CS:GO (L), EC1-B DIVINA BLUE (L), EC1-B DIVINA PINK (L), EC1-C (L), EC1-CW (L), EC2 (M), EC2 (M), EC2 TYLOO (M), EC2-A (M), EC2-B (M), EC2-B CS:GO (M), EC2-B DIVINA BLUE (M), EC2-B DIVINA PINK (M), EC2-C (M), EC2-CW (M), EC3-C (S), EC3-CW (S), FK1 (L), FK1+ (XL), FK1+-B (XL), FK1+-B DIVINA BLUE (XL), FK1+-B DIVINA PINK (XL), FK1+-C (XL), FK1-B (L), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-C (L), FK2 (M), FK2-B (M), FK2-B DIVINA BLUE (M), FK2-B DIVINA PINK (M), FK2-C (M), S1 (M), S1 DIVINA BLUE (M), S1 DIVINA PINK (M), S1-C (M), S2 (S), S2 DIVINA BLUE (S), S2 DIVINA PINK (S), S2-C (S), ZA11 (L), ZA11-B (L), ZA11-C (L), ZA12 (M), ZA12-B (M), ZA12-C (M), ZA13 (S), ZA13-C (S), ZA13-C (S)

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