FAQs

Please check the followings:

1. Press the monitor's OSD control keys or 5-way controller and check the Input
    options to see if DisplayPort is selectable. If DisplayPort is not selectable,
    please ensure the DisplayPort cable is properly connected to both devices.

2. If the DisplayPort option is selectable but no signal appears on the screen,
    unplug the cable and plug it back in to allow the monitor to re-detect the
    connection.

3. If the issue persists, try connecting the monitor using HDMI to confirm that
    the monitor functions correctly, then attempt the DisplayPort connection again.

4. Ensure you have updated to the latest graphics card driver and motherboard
    BIOS version. If you cannot update the driver while connected via DisplayPort
    due to no signal, switch connections to HDMI if possible.

5. If possible, test the monitor with multiple devices using DisplayPort and verify
    that at least one device shows a signal. Trying different DisplayPort cables and
    cross-testing the cable with other devices may also help.

6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
    ensure that DisplayPort is set to a resolution and refresh rate supported by the
    monitor.

If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance....

The DPI and the polling rate button is on the bottom of all ZOWIE wireless mouse models.

U2:

Press button 6 to switch DPI to your preference: 400/800/1000/1200/1600/3200

Press button 7 to switch the polling rate to your preference: 125Hz/500Hz/1000Hz...

For 240Hz models, please check the following:

1. Make sure to use HDMI 2.0 or DP 1.2a cable.
2. If HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
3. If DP1.2a cable is used, make sure to use the one bundled by ZOWIE.
4. Make sure to update to the latest graphic card driver version.
5. Make sure to check if the graphic card supports up to 240Hz.

 

For 360Hz models, please check the following:

1. Make sure to use DP 1.4 cable.
2. If DP 1.4 cable is used, make sure to use the one bundled by ZOWIE.
3. Make sure to update to the latest graphic card driver version.
4. Make sure to check if the graphic card supports up to 360Hz.

 

If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties.
Then click the “Monitor” tab, choose your preferred resolution and 240Hz/360Hz refresh rate from the “Screen Refresh Rate” list, and click “OK.”

 

If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Choose a refresh rate. Then choose your 240Hz/360Hz refresh rate.

 

Or you can do the setting via GPU control panel

If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ulta HD, HD, SD)”, and choose “240Hz” / "360Hz" under “Refresh rate” option.

If it is AMD GPU, right click on your desktop and select “AMD Radeon Settings”, and then click on the “Display” option, and then you can choose your preferred resolution and 240Hz/360Hz under the Display options page....

Solution

For 240Hz/280Hz models, please check the following:

1. Make sure to use an HDMI 2.0 or DP 1.2a cable.
2. If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
3. If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
4. Make sure to update to the latest graphics card driver version.
5. Make sure that your graphics card supports 240Hz.
6. Install the monitor driver from ZOWIE official website. 
7. Please contact us (ZOWIE website: contact/RMA ) for further assistance if all you've tried all the above....

These cases happen in Valorant while players choose “Scaling by Display” in their graphics card control panel. Since the monitor is a passive device, it passively receives the signal output from a graphics card (which also needs to cooperate with the software). Compatibility issues from games and graphics might also cause the issue.

We have tested the other games like CS2 under the same resolutions, and refresh rate issues won’t happen. The good news is that we have some alternatives for you to solve this problem in Valorant. We suggest you try the following steps:

 

1. Update your graphic card drivers to the lastest version.

2. Run your graphic card control panel applications:

 

# For NVIDIA's graphic card:

A. Select "Adjust desktop size and position" under the "Display" section on the left taskbar.

B. Select "Perform scaling on:" by "GPU"

*Note: you can select a scaling mode like Aspect ratio / Full-screen / No scaling to adjust....

To change the LOD settings for EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C series, please follow the steps below:

Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.

• For a lower LOD: buttons 4 + 1

• For a medium LOD: buttons 5 + 1

• For a higher LOD: buttons 4 + 1 + 2...

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them....

Please refer to the video at the link below for detailed instructions for updating firmware with a USB flash drive....

Please follow the steps as follows:

1. When you are connecting via 4K enhanced receiver: (Please refer to the photo below and the user manual for more detailed information.

   a. Keep the mouse and the receiver aligned in the center for optimal performance.

   b. For optimal performance, use the mouse approximately 20 cm away from the receiver at an angle of 50 degrees (left and right). 

   c. Keep the receiver at least 50 cm away from other possible signal interference such as wireless routers....