FAQs

Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?

How do you adjust the report (polling) rate (Hz)?

Make sure the mouse is UNPLUGGED.

How do I run 240Hz/360Hz?

How do I run 144hz on XL2411P?

XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

How can I change the DPI and polling rate on ZOWIE wireless mice?

How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?

While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?

How can I check the battery level for my wireless mouse?