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FAQs
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Popular FAQs
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Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?
Please check the followings:
1. Press the monitor's OSD control keys or 5-way controller and check the Input
options to see if DisplayPort is selectable. If DisplayPort is not selectable,
please ensure the DisplayPort cable is properly connected to both devices.2. If the DisplayPort option is selectable but no signal appears on the screen,
unplug the cable and plug it back in to allow the monitor to re-detect the
connection.3. If the issue persists, try connecting the monitor using HDMI to confirm that
the monitor functions correctly, then attempt the DisplayPort connection again.4. Ensure you have updated to the latest graphics card driver and motherboard
BIOS version. If you cannot update the driver while connected via DisplayPort
due to no signal, switch connections to HDMI if possible.5. If possible, test the monitor with multiple devices using DisplayPort and verify
that at least one device shows a signal. Trying different DisplayPort cables and
cross-testing the cable with other devices may also help.6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
ensure that DisplayPort is set to a resolution and refresh rate supported by the
monitor.If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.
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How do you change the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings for EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C series, please follow the steps below:
Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.
• For a lower LOD: buttons 4 + 1
• For a medium LOD: buttons 5 + 1
• For a higher LOD: buttons 4 + 1 + 2
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How can I check the battery level for my wireless mouse?
To check the battery power level, switch to
or
mode from the bottom of the mouse. Alternatively, charge the mouse. The power LED indicators on the mouse will light up and show the battery power level.
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How do you adjust the report (polling) rate (Hz)?
Make sure the mouse is UNPLUGGED. -
How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them. -
How can I tell the current DPI and Report rate?
There's a switch button to show the current DPI and Report rate.
- For wired mouse
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How can I change the DPI and polling rate on ZOWIE wireless mice?
The DPI and the polling rate button is on the bottom of all ZOWIE wireless mouse models.
U2:
Press button 6 to switch DPI to your preference: 400/800/1000/1200/1600/3200
Press button 7 to switch the polling rate to your preference: 125Hz/500Hz/1000Hz
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How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400, 540, 600Hz)?
Please check the following steps:
A. Models with 144/165Hz:
- For the newer models only with HDMI / DP port, please use a HDMI 1.4 / 2.0 cable or DP 1.2a cable that came with the monitor.
- For the older models with DVI / DP port, please use a DVI-Dual Link cable or DP 1.2a that came with the monitor.
- Make sure to update to the latest graphics card driver version.
B. Models with 240/280Hz:
- Make sure to use an HDMI 2.0 or DP 1.2a cable.
- If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
- If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
- Make sure to update to the latest graphics card driver version.
- Make sure that your graphics card supports 240/280Hz.
C. Models with 360/400Hz:
- Make sure to use a DP 1.4 cable that comes with the monitor.
- Make sure to update to the latest graphics card driver version.
- Make sure that your graphics card supports 360/400Hz.
D. Models with 540/600Hz:
- Make sure to use the DP 1.4/HDMI 2.1 cable that came with the monitor.
- Make sure to update to the latest graphics card driver version.
- Make sure you are running Windows 11 and that it is up to date. (Please note that Windows 10 has a limit of 500Hz.)
- Make sure that your graphics card supports 540/600Hz.
- If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties. Then click the “Monitor” tab, choose your preferred resolution and refresh rate from the “Screen Refresh Rate” list, and click “OK.”
- If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Then choose your preferred refresh rate.
Or you can do the setting via the GPU control panel;
If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ultra HD, HD, SD)”, and choose your preferred refresh rate under “refresh rate” option.
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How do I run 240Hz/360Hz?
For 240Hz models, please check the following:
- Make sure to use HDMI 2.0 or DP 1.2a cable.
- If HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
- If DP1.2a cable is used, make sure to use the one bundled by ZOWIE.
- Make sure to update to the latest graphic card driver version.
- Make sure to check if the graphic card supports up to 240Hz.
For 360Hz models, please check the following:
- Make sure to use DP 1.4 cable.
- If DP 1.4 cable is used, make sure to use the one bundled by ZOWIE.
- Make sure to update to the latest graphic card driver version.
- Make sure to check if the graphic card supports up to 360Hz.
If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties.
Then click the “Monitor” tab, choose your preferred resolution and 240Hz/360Hz refresh rate from the “Screen Refresh Rate” list, and click “OK.”If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Choose a refresh rate. Then choose your 240Hz/360Hz refresh rate.
Or you can do the setting via GPU control panel
If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ulta HD, HD, SD)”, and choose “240Hz” / "360Hz" under “Refresh rate” option.
If it is AMD GPU, right click on your desktop and select “AMD Radeon Settings”, and then click on the “Display” option, and then you can choose your preferred resolution and 240Hz/360Hz under the Display options page.
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Which graphic card is the minimum requirement for running 240/280/360/400/540/600Hz?
For 240Hz/280Hz models, we recommend graphic card should choose at least:
NVIDIA GeForce GTX 980 or better
AMD Radeon RX 480 or better
For 360Hz/400Hz models, we recommend that the graphic card should choose at least:
NVIDIA GeForce RTX 30 series Graphics Card or better
AMD Radeon RX 6000 series or better
For 540Hz/600Hz models, we recommend that the graphic card should choose at least:
NVIDIA GeForce RTX 40 series Graphics Card or better
AMD Radeon RX 7000 series or better
Note: For any questions regarding the compatibility and capability of your GPU, please contact your graphics card manufacturer.