FAQs

Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?

How do you adjust the report (polling) rate (Hz)?

Make sure the mouse is UNPLUGGED.

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

How can I check the battery level for my wireless mouse?

How do I run 240Hz/360Hz?

How do you change the LOD (Lift Off Distance) setting of the mouse?

While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?

How can I tell the current DPI and Report rate?

How do I set the monitor's refresh rate to the highest value as the monitor spec claimed (EX: 144, 165, 240, 280, 360, 400Hz)?

How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?