EC2-B CS:GO

Can I clean my mouse by alcohol?
It is suggested to use baby wipe (non-alcohol) or wet towel to clean your mouse surface; please do not use shampoo or alcohol or otherwise you may damage the surface coating; and also, when you clean by wet cloth, please avoid water going inside the mouse, or it will damage the circuit inside the mouse.
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How do you disable "Enhance pointer precision" from the mouse properties?
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How do you adjust the report (polling) rate (Hz)?
Make sure the mouse is UNPLUGGED.
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How to reinstall the mouse driver?
a. Control Panel > Mouse > Device Manager
b. Expand Mice and other pointing devices > Right click HID-compliant mouse and select uninstall
c. Restart PC

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Can I change the default setting of the side buttons (Button 4 & Button 5) in Windows, Mac or in Games?
The default function of side buttons in Windows and Mac can not be changed, but in Games, the function of side buttons can be set with preference.

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How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.
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How can I tell the current DPI and Report rate?
There's a switch button to show the current DPI and Report rate.
- For wired mouse
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How do I confirm if my mouse has potential double click risk based on the announcement?
Please provide the S/N to BenQ or the Retailer for verification. Risk groups are serial numbers beginning with GBFBGxxxxxxxx and GBWCFxxxxxxxx.
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How do I register the mouse for warranty?
At this moment, product registration is not available. Please keep a copy of the invoice/receipt for the time being. This will act as proof of purchase if you encounter a problem in the future.

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I am experiencing a double click on my mouse.
It is likely that the spring inside the switch box has lost tension. If the product is still within the warranty period, please contact our support team.

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How do you replace the mousefeet?
1. Find the groove at the edge of the mousefeet.

2. Use the groove to remove the old mousefeet with a flathead screwdriver, pen, or blade.

3. Clean dust or stains along the groove with an alcohol swab.

4. Align with the mouse grooves and gently attach the feet. (No need to press it hard by hand)

5. Flip the mouse right-side up and onto a flat desk or hard surface.

6. Hold the mouse with both hands, press down with an average force, and slightly glide the mouse left and right to finish the process.

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Where can ZOWIE mice be purchased?
Please visit our WHERE TO BUY page for more information.

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Where can ZOWIE mice be purchased?
Please visit our WHERE TO BUY page on http://zowie.benq.com/ for more information.
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Is it possible to order spare parts for the Zowie mice?
Only mousefeet are available for purchasing at this time. Users who disassemble the mouse will VOID THE WARRANTY.
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The middle mouse button (wheel) is not working in Windows, but the click is normal and not loose. Is this problem due to windows, hardware, or the mouse button?
Please test the unit on another PC and/or USB-port. If the problem persists, there may be an issue with the switch in Button 3. If the product is still within the warranty period, please contact our support team.

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The mouse is not active when booting up the computer, I've already tried on different USB ports.
Please test the unit on another PC. If the problem persists, there may be an issue with the PCB or cable.

If the product is still within the warranty period, please contact our support team.

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I have the mouse wheel bound to JUMP in the game, and it jumps randomly even without touching the wheel, or when placing the mouse down after movement across the pad.
Please test the unit on another PC and/or USB-port. If the symptom remains and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.

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The mouse button is stuck as if it is being held down the entire time.
There may be an issue with the switch. If the product is still within the warranty period, please contact our support team.

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The scroll is loose and makes sounds when moving the mouse quickly.
The wheel may shift slightly as to keep good level of flexibility when it is rolling, but it should not affect the function and performance. And also, the mouse wheel worn out time by time.

If your mouse is still within warranty period, and you think the sound/losseness is at an unreasonal level, or even impacts the performance, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.

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My mouse isn't recognized by the PC. The message says "Unknown USB-Device".
a. Please reinstall the mouse driver (windows device manager) and try again.

b. Test the unit on another PC and/or another USB-port.

c. Please try to remove mouse driver software of other brands if any are installed, as to avoid driver conflicts to windows USB driver.

If the problem persists, please contact us (ZOWIE website/Support/Contact/RMA).

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The cursor is stuck at the screen edge and won't move back to the screen area without disconnecting and reconnecting the USB plug.
Please test the unit on another PC and/or USB-port. If the symptom remains and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.

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What should I do if the mousefeet skates have fallen off?
There is a spare set of skates in the original retail packaging. Additional mousefeet can be purchased from BenQ or a retailer.

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The new mouse is not even on a flat surface and unsteady when clicking.
Please inspect the mousefeet. If there are irregularities, use the spare set to replace the current one. If that does not prove successful, then it is abnormal, please contact us (ZOWIE website/Support/Contact/RMA) for further assistance.

How to change mousefeet?

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The scroll wheel is making noise and the wheel button does not register when clicking.
This is abnomal, suggest to use air blower to clean the scroll wheel and the gap around the wheel in case any particle is stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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The scroll wheel frequently gets stuck when clicking on the wheel button.
This is abnormal, you can try to use an air blower to clean the scroll wheel and the gap around the wheel in case any particle stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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The scroll wheel gets stuck and is stiff when scrolling up and down.
This is abnormal, you can try to use an air blower to clean the scroll wheel and the gap around the wheel in case any particle stuck; if the mouse is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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My cursor skipping and /or stuttering, what can I do to solve this issue?
1. Using a wet napkin or baby wipe, clean the (outside) sensor of the mouse.

2. Using a wet napkin or baby wipe, clean your mousepad and make sure it is free of any debris. Make sure to never use a shampooing agent, as this could make the issue worse.

3. Unplug and plug the mouse again.

4. Try to connect to other USB ports of your PC.

5. Remove driver of other gaming mouse driver (software) as to check if other mouse software is causing a conflict.

6. Uninstall and then reinstall the USB mouse driver by windows device manager.

7. Try it on another PC and mousepad if possible.

8. Test the mouse on a different LOD setting.

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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The cursor moves erratically or rapidly around the screen.
Please test the unit on another PC and/or another USB-port, and follow these troubleshooting steps:

1. Clean the sensor lens with a brush.

2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

If the problem persists and the product is still within the warranty period, please contact our support team.

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After plugging in my mouse to a PC, the mouse disconnects from the system after a while.
1. Please try another USB-port and/or PC, and also remove and then reinstall the USB mouse driver by windows device manager.

2. please update the motherboard driver

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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I seem to have a problem with my mouse cable, and the mouse doesn't work anymore.
Please test the unit on another PC and/or another USB-port. If the problem still persists, please contact us (ZOWIE website/Support/Contact/RMA), we would like to know more details of the issue you mentioned, and then provide assistance accordingly.
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The side buttons do not work properly and need to be pressed unreasonably hard to function.
This is abnormal, if the mouse is till within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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The left/right/side button has stopped working.
There may be an issue with the switch or the PCB. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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The cursor on the screen shakes and starts moving on its own without touching the mouse or with my hand just resting on it.
If two mice are connected to the PC at the same time, please unplug one mouse and check if the symptom persists.

If using only one mouse, please test the unit on another PC and/or USB-port.

Also, please follow these troubleshooting steps:

1. Use compressed air to eject any particles that may be interfering with the sensor.

2. Clean the sensor lens with a brush.

3. Test the mouse on a different LOD setting. For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

If the problem persists and the product is still within the warranty period, please contact our support team.

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The mouse wheel is extremely sensitive when lifting it up and placing it down.
There may be an issue with the scroll sensor. If it has any performance or function degradation, please contact us (ZOWIE website/Support/Contact/RMA) if the product is still within the warranty period.

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In comparison to the right button, the left button makes a strange sound and feels different when clicking.
Both buttons should have the same actuation feedback. If one sound is different from the other, it is possible due to the manufacturing tolerance, or our adjustment in our production as to make a consistent clicking feeling (consistent sound is not our main focus).
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There is no LED indicator when the DPI setting is set to 1600.
The blue LED may be defective. If the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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In the game, when I shoot and try to swap weapons with the mouse wheel quickly, it won't register the movement when scrolling.
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different Hz setting.

If the problem persists and the product is still within the warranty period, please contact our support team.

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My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?
Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Reinstall the mouse driver.

2. Clean the sensor lens with a brush.

3. Test the mouse on a different Hz setting.

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

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When moving the mouse above a certain speed, it starts sensing the movement incorrectly or gets stuck.
Personal settings such as Windows sensitivity, in-game sensitivity, DPI, & mousepad surface may be the reason for this occurrence. Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.
1. Clean the sensor lens with a brush.
2. Try a different surface for the mouse to track on
3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)
  To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.
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