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Learn More

Tracking randomly stops, and sometimes the mouse disconnects and LED turns OFF. I have to reconnect the mouse. How can I fix this problem?

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Reinstall the mouse driver.

2. Clean the sensor lens with a brush.

3. Test the mouse on a different LOD setting. (For EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C, EC-CW seires, U2, FK2-DW, ZA13-DW, S2-DW, U2-DW, EC-DW series)

To learn more about How do you change the LOD (Lift Off Distance) setting of the mouse?

If the problem persists and the product is still within the warranty period, please contact our support team.

Applicable Models

EC1-A (L), EC2-A (M), EC2-CW (M), FK1 (L), FK1 (L), FK1+ (XL), FK1+ (XL), FK1+ WHITE (XL), FK1+ WHITE (XL), FK1+-B DIVINA PINK (XL), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-C (L), FK2 (M), FK2-B (M), FK2-B DIVINA BLUE (M), FK2-B DIVINA PINK (M), ZA11 (L), ZA11-B (L), ZA11-B WHITE (L), ZA12 (M), ZA12 (M), ZA12-B WHITE (M), ZA12-C (M), ZA13 (S)

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