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FAQs
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Popular FAQs
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Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?
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How do you change/reset the LOD (Lift Off Distance) setting of the mouse?
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How do you adjust the report (polling) rate (Hz)?
Make sure the mouse is UNPLUGGED.
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Which graphic card is the minimum requirement for running 240Hz/280Hz/360Hz/400Hz?
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How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.
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Why can't I turn on my monitor?
If the power LED is on or there is a beep sound:
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How do I run 240Hz/360Hz?
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How can I check the battery level for my wireless mouse?
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While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?