FAQs

Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?

How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

How do you adjust the report (polling) rate (Hz)?

Make sure the mouse is UNPLUGGED.

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

Which graphic card is the minimum requirement for running 240Hz/280Hz/360Hz/400Hz?

How do I run 240Hz/360Hz?

While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?

Why can't I turn on my monitor?

If the power LED is on or there is a beep sound:

How do I run 144hz on XL2411P?

XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.