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FAQs
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Popular FAQs
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Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?
Please check the followings:
1. Press the monitor's OSD control keys or 5-way controller and check the Input
options to see if DisplayPort is selectable. If DisplayPort is not selectable,
please ensure the DisplayPort cable is properly connected to both devices.2. If the DisplayPort option is selectable but no signal appears on the screen,
unplug the cable and plug it back in to allow the monitor to re-detect the
connection.3. If the issue persists, try connecting the monitor using HDMI to confirm that
the monitor functions correctly, then attempt the DisplayPort connection again.4. Ensure you have updated to the latest graphics card driver and motherboard
BIOS version. If you cannot update the driver while connected via DisplayPort
due to no signal, switch connections to HDMI if possible.5. If possible, test the monitor with multiple devices using DisplayPort and verify
that at least one device shows a signal. Trying different DisplayPort cables and
cross-testing the cable with other devices may also help.6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
ensure that DisplayPort is set to a resolution and refresh rate supported by the
monitor.If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.
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How do I adjust DPI and report rate for ZOWIE mice?
The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them. -
How do you change the LOD (Lift Off Distance) setting of the mouse?
To change the LOD settings for EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C series, please follow the steps below:
Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.
• For a lower LOD: buttons 4 + 1
• For a medium LOD: buttons 5 + 1
• For a higher LOD: buttons 4 + 1 + 2
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How can I check the battery level for my wireless mouse?
To check the battery power level, switch to
or
mode from the bottom of the mouse. Alternatively, charge the mouse. The power LED indicators on the mouse will light up and show the battery power level.
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How can I make Variable Refresh Rate (Adaptive-Sync / FreeSync Premium / G-Sync Compatible) work on my monitor?
Monitors are passive devices and, therefore, require a graphics card to output compatible signals to enable Variable Refresh Rate (VRR) features. So the first step we would like to suggest is to check if your graphics card supports VRR technology (The name of VRR technology may vary from Adaptive-Sync, FreeSync to G-Sync).
For the Nvidia graphics card, please check it here
For AMD graphics card, please check it here
Second, check if your monitor features the VRR function.
Our models feature with VRR function below:
XL2730Z, XL2540, XL2546S, XL2731, XL2740, XL2746S, XL2540K, XL2540KE, XL2546K, XL2731K, XL2746K, XL2566K, XL2546X, XL2586X, XL2566X+, XL2546X+, XL2586X+.
How to enable FreeSync through graphics card settings
How to enable G-Sync via graphics card settings
On the monitor, please turn off DyAc / DyAc+ / DyAc 2 (if your monitor has that feature) through the monitor menu, since DyAc function is not compatible with variable fresh rate technology. Then, turn on the Adaptive-Sync/FreeSync Premium function through the monitor menu.
Learn more about Variable Refresh Rate (FreeSync Premium / G-Sync Compatible / Adaptive-Sync)
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How do I run 240Hz/360Hz?
For 240Hz models, please check the following:
- Make sure to use HDMI 2.0 or DP 1.2a cable.
- If HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
- If DP1.2a cable is used, make sure to use the one bundled by ZOWIE.
- Make sure to update to the latest graphic card driver version.
- Make sure to check if the graphic card supports up to 240Hz.
For 360Hz models, please check the following:
- Make sure to use DP 1.4 cable.
- If DP 1.4 cable is used, make sure to use the one bundled by ZOWIE.
- Make sure to update to the latest graphic card driver version.
- Make sure to check if the graphic card supports up to 360Hz.
If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties.
Then click the “Monitor” tab, choose your preferred resolution and 240Hz/360Hz refresh rate from the “Screen Refresh Rate” list, and click “OK.”If you are running Win 11, follow this: Setting > System > Display > Advanced Display > Display information > Choose a refresh rate. Then choose your 240Hz/360Hz refresh rate.
Or you can do the setting via GPU control panel
If it is NVIDIA GPU, please open the NVIDIA control panel, and then head to “Change Resolution” tab under the “Display” option, and then choose your preferred resolution under “PC (not Ulta HD, HD, SD)”, and choose “240Hz” / "360Hz" under “Refresh rate” option.
If it is AMD GPU, right click on your desktop and select “AMD Radeon Settings”, and then click on the “Display” option, and then you can choose your preferred resolution and 240Hz/360Hz under the Display options page.
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Why is there insect found inside my screen?
This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers. -
Why can't I turn on my monitor?
If the power LED is on or there is a beep sound: