FAQs

Popular FAQs

• Why does my monitor keep showing 'No Signal Detected' even though the DisplayPort cable is connected properly, and what should I do?

• How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

• Which graphic card is the minimum requirement for running 240/280/360/400/540/600Hz?

• How do I adjust DPI and report rate for ZOWIE mice?

  The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

• Why can’t I set the frequency to 240Hz/280Hz/360Hz/400Hz on my monitor?

• How do I run 240Hz/360Hz?

• Why can't I turn on my monitor?

  If the power LED is on or there is a beep sound:

• How do you adjust the report (polling) rate (Hz)?

  Make sure the mouse is UNPLUGGED.

• How can I check the battery level for my wireless mouse?

• Why is there insect found inside my screen?

  This is a very common issue that usually occurs when any monitor is being used in a dark environment without secondary light source activated, the back-light and warmth of the monitor attracting the insects which get trapped inside the LCD layers.