FAQs

Why does my monitor keep showing "No Signal Detected" even though the DisplayPort cable is connected properly, and what should I do?

How do I run 144hz on XL2411P?

XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.

While playing Valorant, my monitor can show the highest refresh rates at 1920x1080. But when switching to different resolutions (ex: 1680x1050 / 1280x960 / 1280x1024 / 1024x768), the refresh rate locked to a lower refresh rate (ex:144 or 240Hz). What should I do?

How do you adjust the report (polling) rate (Hz)?

Make sure the mouse is UNPLUGGED.

What VESA mount should I use on this monitor?

This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.

How do I adjust DPI and report rate for ZOWIE mice?

The DPI and report rate buttons are on the bottom of all ZOWIE mouse models that have them.

How do you change/reset the LOD (Lift Off Distance) setting of the mouse?

How can I change the DPI and polling rate on ZOWIE wireless mice?

Which graphic card is the minimum requirement for running 240Hz/280Hz/360Hz/400Hz?