FAQs

Please check the followings:

1. Press the monitor's OSD control keys or 5-way controller and check the Input
    options to see if DisplayPort is selectable. If DisplayPort is not selectable,
    please ensure the DisplayPort cable is properly connected to both devices.

2. If the DisplayPort option is selectable but no signal appears on the screen,
    unplug the cable and plug it back in to allow the monitor to re-detect the
    connection.

3. If the issue persists, try connecting the monitor using HDMI to confirm that
    the monitor functions correctly, then attempt the DisplayPort connection again.

4. Ensure you have updated to the latest graphics card driver and motherboard
    BIOS version. If you cannot update the driver while connected via DisplayPort
    due to no signal, switch connections to HDMI if possible.

5. If possible, test the monitor with multiple devices using DisplayPort and verify
    that at least one device shows a signal. Trying different DisplayPort cables and
    cross-testing the cable with other devices may also help.

6. If the problem occurs suddenly after normal DisplayPort usage, use HDMI to
    ensure that DisplayPort is set to a resolution and refresh rate supported by the
    monitor.

If none of the above steps resolve the issue, the monitor may need inspection. Please contact our customer service team for further assistance.

These cases happen in Valorant while players choose “Scaling by Display” in their graphics card control panel. Since the monitor is a passive device, it passively receives the signal output from a graphics card (which also needs to cooperate with the software). Compatibility issues from games and graphics might also cause the issue.

 

We have tested the other games like CS2 under the same resolutions, and refresh rate issues won’t happen. The good news is that we have some alternatives for you to solve this problem in Valorant. We suggest you can try the following steps:

 

1. Update your graphic card drivers to the last version.

2. Run your graphic card control panel applications:

 

# For NVIDIA's graphic card:

A. Select "Adjust desktop size and position" under the "Display" section on the left taskbar.

B. Select "Perform scaling on:" by "GPU"

*Note: you can select a scaling mode like Aspect ratio / Full-screen / No scaling to adjust.

To check the battery power level, switch to  or  mode from the bottom of the mouse. Alternatively, charge the mouse. The power LED indicators on the mouse will light up and show the battery power level.

• For 240Hz/280Hz models, we recommend graphic card should choose at least:

    NVIDIA GeForce GTX 980 or better

    AMD Radeon RX 480 or better

 

• For 360Hz/400Hz models, we recommend graphic card should choose at least:

    NVIDIA GeForce RTX 30 series Graphics Card or better

    AMD Radeon RX 6000 series or better

To change the LOD settings for EC-A, FK, ZA,  EC-C, FK-C, ZA-C, S-C series, please follow the steps below:

Please disconnect the mouse first. Press and hold the following combination buttons together and re-connecting the mouse through USB.

• For a lower LOD: buttons 4 + 1

• For a medium LOD: buttons 5 + 1

• For a higher LOD: buttons 4 + 1 + 2

XL2411P only supports 144hz via Display port and DVI-DL port. Please make sure your cable is connected to the monitor and graphic card properly.

This monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount or arm bracket. Please use M4x10mm screws and possible wall mount adapter accessory when doing the installation. Please check with the wall mount/arm kit vendor or check with ZOWIE RMA for further assistance if any.

It may happen when the user enables the FreeSync Premium function with some NVIDIA graphic cards (G-Sync enabled in the Nvidia control panel). It indicates the synchronizing between the monitor and graphic card.

There's a switch button to show the current DPI and Report rate.

• For wired mouse