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Home / Support / FAQ List / Troubleshooting

My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?

Troubleshooting  /   2023-08-03

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Reinstall the mouse driver

2. Clean the sensor lens with a brush.

3. Test the mouse on a different Hz setting.

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).