When I do fast swipes or angle changes in the game, my mouse disconnects from Windows, then they reconnect.
Troubleshooting / 2023-08-03
If a USB-hub is being used, it may be causing a power shortage. Please disconnect from it and try again. If not, please try another computer and/or USB-port and follow these troubleshooting steps.
1. Clean the sensor with a brush.
2. Test the mouse on a different LOD setting. (For EC-A, FK, ZA, EC-C, FK-C, ZA-C, S-C, EC-CW seires)
To learn more about How do you change/reset the LOD (Lift Off Distance) setting of the mouse?
If the problem persists and the product is still within the warranty period, please contact our support team.