Why can’t I set the frequency to 240Hz/360Hz on my monitor?
- Make sure to use an HDMI 2.0 or DP 1.2a cable.
- If an HDMI 2.0 cable is used, make sure to connect to the correct HDMI 2.0 port.
- If a DP 1.2a cable is used, make sure to use the one bundled by BenQ.
- Make sure to update to the latest graphics card driver version.
- Make sure that your graphics card supports 240Hz.
- Install the monitor driver from ZOWIE official website.
For 360Hz models, please check the following:
- Make sure to use an DP 1.4 cable. (note: HDMI 2.0 port only supports up to 240Hz)
- If a DP 1.4 cable is used, make sure to use the one bundled by BenQ.
- Make sure to update to the latest graphics card driver version.
- Make sure that your graphics card supports 360Hz.
- Install the monitor driver from ZOWIE official website. Please contact us (ZOWIE website: contact/RMA ) for further assistance if all you've tried all the above.