This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies, you can also manage your cookie preference on your browsers. Find More

Cookie settings

  • Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. See the list of strictly necessary cookies. 

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features. See the list of functional cookies.

  • On

    Off

    Performance and advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below. See the list of performance and advertising cookies.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies, you can also manage your cookie preference on your browsers. Find More

Home / Support / FAQ List / Troubleshooting

My mouse freezes randomly, and the DPI fluctuates occasionally. What should I do?

Please test the unit on another PC and/or USB-port and follow these trouble shooting steps.

1. Reinstall the mouse driver
2. Clean the sensor lens with a brush.
3. Test the mouse on a different Hz setting.

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).