In the game, when I shoot and try to swap weapons with the mouse wheel quickly, it won't register the movement when scrolling.

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Reinstall the mouse driver.
2. Clean the sensor lens with a brush.
3. Test the mouse on a different Hz setting.

If the problem persists and the product is still within the warranty period, please contact our support team.

Applicable Models

EC1 WHITE (L), EC1-A (L), EC1-A WHITE (L), EC1-B CS:GO (L), EC1-CW (L), EC2-A (M), EC2-A WHITE (M), EC2-B CS:GO (M), EC2-CW (M), EC3-C (S), EC3-CW (S), FK1 (L), FK1+ (XL), FK1+ (XL), FK1+-B (XL), FK1-B (L), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-B RED V2 (L), FK1-B WHITE (L), FK1-B WHITE V2 (L), FK2 (M), FK2 (M), FK2 WHITE (M), FK2-B (M), FK2-B (M), FK2-B DIVINA BLUE (M), FK2-B DIVINA BLUE (M), FK2-B RED V2 (M), FK2-B WHITE V2 (M), FK2-C (M), U2 (M), ZA11 (L), ZA12 (M), ZA13 (S)

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