How do I confirm if my mouse has potential double click risk based on the announcement?

Please provide the S/N to BenQ or the Retailer for verification. Risk groups are serial numbers beginning with GBFBGxxxxxxxx and GBWCFxxxxxxxx.

Applicable Models

EC1 (L), EC1 (L), EC1 TYLOO (L), EC1-A (L), EC1-B (L), EC1-B CS:GO (L), EC1-B DIVINA BLUE (L), EC1-B DIVINA PINK (L), EC1-C (L), EC2 (M), EC2 (M), EC2 TYLOO (M), EC2-A (M), EC2-B (M), EC2-B CS:GO (M), EC2-B DIVINA BLUE (M), EC2-B DIVINA PINK (M), EC2-C (M), EC3-C (S), FK1 (L), FK1+ (XL), FK1+-B (XL), FK1+-B DIVINA BLUE (XL), FK1+-B DIVINA PINK (XL), FK1+-C (XL), FK1-B (L), FK1-B DIVINA BLUE (L), FK1-B DIVINA PINK (L), FK1-C (L), FK2 (M), FK2-B (M), FK2-B DIVINA BLUE (M), FK2-B DIVINA PINK (M), FK2-C (M), S1 (M), S1 DIVINA BLUE (M), S1 DIVINA PINK (M), S1-C (M), S2 (S), S2 DIVINA BLUE (S), S2 DIVINA PINK (S), S2-C (S), ZA11 (L), ZA11-B (L), ZA11-C (L), ZA12 (M), ZA12-B (M), ZA12-C (M), ZA13 (S), ZA13-B (S), ZA13-C (S)

Show more Show less

Was this helpful ?

Thanks for your feedback.

Thanks for letting us know. How would you describe this FAQ?

Inaccurate: it doesn't reflect what I see Unclear: it's difficult to understand Irrelevant: it doesn't match what I searched for It did not solve the issue I'm having