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Learn More

My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Reinstall the mouse driver.

2. Clean the sensor lens with a brush.

3. Test the mouse on a different Hz setting.

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

Applicable Models

EC1-B DIVINA BLUE (L), EC1-B DIVINA BLUE (L), EC2-B DIVINA BLUE (M), EC2-B DIVINA PINK (M), EC3-C (S), FK1 (L), FK1+-C (XL), FK1-B DIVINA BLUE (L), FK2-B (M), U2 (M), ZA11-B (L), ZA12-B (M), ZA12-C (M), ZA13-B (S), ZA13-C (S)

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