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ZOWIE  by BenQ respects your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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ZOWIE  by BenQ respects your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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My mouse freezes randomly and the DPI fluctuates occasionally. What should I do?

Please test the unit on another PC and/or USB-port and follow these troubleshooting steps.

1. Reinstall the mouse driver.

2. Clean the sensor lens with a brush.

3. Test the mouse on a different Hz setting.

If the problem persists and the product is still within the warranty period, please contact us (ZOWIE website/Support/Contact/RMA).

Applicable Models

U2 (M)

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